Find 5 Star Hotels in Downtown Dallas, TX from ￥19,205

"Nice room and amenities "

"My most recent stay at the Thompson was far from the experience I’ve had with them in the past. Previously, I was impressed by how attentive they were—even anticipating my dog’s needs during a winter storm. This time, however, they completely missed the mark on even basic human-level service. Before arrival, we had to give instructions multiple times for simple requests, and they were still missed, ultimately ruining planned surprises. Throughout the stay, we found ourselves repeatedly calling for basic service needs, and even then, we had to follow up again. Something as simple as getting ice became an unnecessary hassle. There was a clear lack of problem-solving and initiative. If something wasn’t available, no alternatives or suggestions were offered. The first night, our TV wasn’t working properly, and when placing a food order, the staff member had to read the menu aloud and refused to pronounce certain items, which felt unprofessional. The next day, we requested linens and towels. After 2.5 hours and two follow-up calls, nothing was delivered. When we went downstairs to speak with a manager, we were initially avoided. When we finally spoke, there was a quick apology and a $100 credit offered before even taking the time to fully understand our concerns. On checkout day, we called ahead for our car and a bellhop. When we arrived downstairs, neither was ready, again reinforcing the pattern of poor follow-through. was supposed to be an effortless birthday and it was not"