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A little old. Very clean and amenities very good

We had a wonderful experience. The service was incredible and the hotel is very beautiful! We will definitely stay here when we come again

Missing Keio Plaza already, and just thinking about an excuse to return to Tokyo. I was pleasantly surprised with the service level, cleanliness, willingness to assist from all staff. Even when there were lots of guests they managed to offer personal touches during service. I praise the hotel management and commitment from all employees we came across. Special mention to Mr Fuentes from the Club Level, also special thanks to housekeeping, they did it perfectly and discretely, it was pleasant to...

The best partsv were the breakfast buffet, the restaurant options and the proximity to transportation.

The most amazing king size bed we’ve ever seen. 92” wide! Perfectly firm. Great views from 29 floor and up renovated rooms. Amazing shower bath and spacious. Breakfast buffet was excellent and we enjoyed the lounge.

Clean , good service and great location

Everything was great. The staff is very friendly and helpful. The view from the room was just amazing. Loved the separate shower room.

Almost everything was excellent. Specially service managers made us so Comfortable and tender. Thank you for your service.

Friendly staff.

Amazing stay our family enjoy this hotel very much.

This was a fantastic hotel! The location was incredible - it is walking distance to the Yamanote train line which connects you to other main attractions in Tokyo. There is also tons of great restaurants and shops in the area as well and a convenience store in the heart of the lobby making it easy to grab food, drinks or other supplies. The staff was very kind and helpful when shipping luggage to our next hotel in Kyoto. Lastly, you can take the Airport Limousine Shuttle Bus from Haneda and get...

Great view of Tokyo Japan from your room Hotel staff cleans your place 2-3 times during the day to make sure your place is well kept. Never ran out of bottle water and always filled anything that was used. Never had such amazing service like this before. Free access to gym, internet, pool, and classes. Hotel is very pricey.

Price-wise, the Grand Hyatt falls into the middle group of luxury hotels in Tokyo -- not as expensive as the Park Hyatt but on average a bit more expensive than the New Otani. For the price, you get absolutely top quality service, a beautifully clean and stylish room, top-notch facilities (including spa), and great restaurants (if you have the expense account for them). If you can, you will enjoy treating yourself to a truly first-rate experience there.

I was very happy with this hotel. It looked fancy on the inside and was only like an 8 minute walk from the Tachikawa metro station / 5 min cab ride with luggage. Rooms made the best use of their space, had nice amenities, and I had a nice view of the Tachikawa area. Also, lots of restaurants and shopping nearby! Very walkable.

Easy check in. Great service. Clean.

The hotel itself is very old, needs some refurbishment, but they still keep it very clean. I like our beds were being made every day, we felt very comfortable and relaxed when we returned to our room to see the clean beds after long walks.