6 Jan 2020
Vacation stay in Chelmsford, UK
The property we booked (this listing) was unavailable for us to use upon arrival due to a plumbing issue. An earlier review of this apartment on Google also had a similar complaint (so check whether this has been addressed before booking).This was a huge surprise to us, but after working with Caanan apartment representatives, we were able to find a suitable alternative location (on Cressy Quay) nearby and stayed there for the duration of our trip. The alternate property had a great location and was comfortable for our use. The HomeAway team (VRBO) were helped and quite accommodative to our needs and ensured that we would have temporary lodging at a hotel for a couple of nights.