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Reviews of Wyndham Garden Cancun Downtown

4 out of 5
Wyndham Garden Cancun Downtown
AV. Tulum SM. 4 MZA. 14 Lote 2, Cancun, QROO

Reviews

8.0

Very Good

Rating 10 - Excellent. 398 out of 1001 reviews" "
Rating 8 - Good. 315 out of 1001 reviews" "
Rating 6 - Okay. 166 out of 1001 reviews" "
Rating 4 - Poor. 64 out of 1001 reviews" "
Rating 2 - Terrible. 58 out of 1001 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Tanasia Breanne

Stayed 5 nights in Mar 2024
Response from QA / Calidad on Apr 29, 2024
Dear Tanasia, Receive our warmest greetings from Cancun. Thank you for your ranking, all hope you had a pleasant stay here.We look forward to welcoming you back. Sincerely,

10/10 Excellent

Maria

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy buen servicio
Stayed 1 night in Apr 2024
Response from QA / Calidad on Apr 22, 2024
Apreciable Maria, Muchas gracias por su visita, y por el reconocimiento con respecto al servicio. Será un placer recibirle nuevamente muy pronto.Sinceramente,

8/10 Good

Christine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed a month here recently and the staff was SUPERB!! I am a recent amputee & this was my first solo trip and although I have stayed in Cancun many times before this was a first at a hotel downtown. The pool was very accessible, the restaurant had some great specials (just wish there were more traditional Mexican options) but they were very accommodating. I had a regular room and was able to move about comfortably. The housekeeper on my floor (2nd) was terrific. Room was always freshened and I appreciated the towel characters (yes I tipped her). The area around has good restaurant options, Walmart, Plaza Americas & Chedauri are all within walking distance. You are approx a 10 min Uber ride to the beach. My only 2 complaints I have was there is no microwave in the room (even though the website says there is) but you do get a small fridge and the air conditioning did not work for my last 10 days. You also are provided bottled water daily with your housekeeping. In addition I met some awesome guests from various parts around the world (a few will be life long) so that’s an added bonus. Thank you Guadalupe, Mario, Diego, Gilberto, Ricardo and all of you made my trip very memorable.
Stayed 19 nights in Feb 2024
Response from QA / Calidad on Mar 20, 2024
Dear Christine, Thank you so much for taking the time out to post such a detailed and thoughtful review about your time here.It was a pleasure to have you stay with us and we are delighted to note that we were able to make your visit memorable. Rest assured the details will be shared with the areas in charge for improvement. We look forward to welcoming you back soon.Sincerely,

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Great service.
Stayed 1 night in Mar 2024
Response from QA / Calidad on Mar 20, 2024
Dear Anthony, Thank you for your feedback about your stay with us. It will be a pleasure to welcome you back soon. Sincerely,

6/10 Okay

Victor

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities
Amazing staff but facilities are dated and room was noisy. Our room looked like recently renovated but AC was through a noisy portable unit. For a brand name hotel we were expecting a more standardized facilities.
Stayed 1 night in Mar 2024
Response from QA / Calidad on Mar 27, 2024
Dear Victor, First of all receive our warmest greetings from Cancun. We deeply apologize for the inconveniences caused, please make sure we will pass on your comments to the correct department for their consideration and improvement. Once again, we would like to thank you for your important opinion, and we all hope that you had a pleasant journey home.Sincerely

10/10 Excellent

Chandan

Stayed 1 night in Mar 2024
Response from QA / Calidad on Apr 2, 2024
Dear Chandan, Thank you for your feedback about your stay with us. It will be a pleasure to welcome you back soon. Sincerely,

2/10 Terrible

Saisuma

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
We stayed there for 2 nights and felt very inconvenient. When we informed the reception, a person came after so long checked something (didn’t solve the issue), said he would come back in 5 min but never came back. It was very hot and couldn’t sleep the entire night. We were shifted to another room the next day because of that but it was really disappointing.
Response from QA / Calidad on Mar 11, 2024
Dear Saisuma, Thank you for taking the time to tell us about your experience at Wyndham Garden Cancun Downtown. We are sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies.Nevertheless, as you mentioned the following day we provided you an upgraded room, with additional amenities, and we remained at your service for all you might need. Here at Wyndham Garden, we continuously strive to meet your needs and expectations.We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Sincerely

8/10 Good

Nancy

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and comfortable.
Stayed 2 nights in Feb 2024
Response from QA / Calidad on Mar 8, 2024
Dear Nancy, Thank you for your visit and for leaving your comments. It will a pleasure to welcome you back soon.Sincerely

6/10 Okay

Richard

Liked: Cleanliness
This is a definitely not a 4-star hotel, 3-star at best. The room was adequate but noisy, I could hear the room talking next door so very thin walls.
Stayed 2 nights in Feb 2024
Response from QA / Calidad on Mar 8, 2024
Dear Richard, First of all, receive our regards from Cancun. We thank you the time you have taken to leave your comments, and we apologize if we do not meet your expectations, please make sure these will be shared with the departments in charge, this help us to improve due to our main goal is that our guests’ memorable vacations. Once again, we are sorry and all hope to have a second chance to welcome you back in the future. Sincerely,

6/10 Okay

Debra

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Woman at the front desk was just okay, not very friendly. The guys at concierge were very friendly and helpful (motivated by tips obviously, lol). We reserved a king size bed and was assured by receptionist at check in thats what we were getting, but when we got in the room, we had dbl queens. Shower was dirty with calcium and water spots built up, and no hot water, just luke warm for both nights we stayed. We dined in the hotel restaurant our first night and although we were the 2nd guests to arrive, no one would take our order even though there were 3 waiters standing around looking at us. After about 15 minutes, they finally took our order, but did not serve our drinks or the chips and salsa for another 15 minutes until we asked if we could at least get the cokes we ordered, as well as our margaritas. Never did get chips and salsa, and meanwhile 4 other tables who came in well after us were served drinks and chips promptly within a few minutes of arriving. After finally complaining, the waiter apologized, saying it was his fault, and he messed up, even though he kept looking at us and walking past us numerous times to help other tables. It took almost a full hour to get a couple of tacos with no drink refills. This was not the Marriott we expected and we will definitely steer people away from this location!!
Stayed 2 nights in Feb 2024
Response from QA / Calidad on Mar 8, 2024
Dear Debra,Thank you for taking the time to tell us about your experience at Wyndham Garden Cancun Downtown. We are sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies.Your feedback is very important to us, and we are saddened to hear your room details. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Wyndham Garden, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Sincerely

6/10 Okay

Pooyan, Shrader St.

Liked: Cleanliness
Stayed 1 night in Feb 2024
Response from QA / Calidad on Mar 20, 2024
Dear Pooyan, Thank you for your feedback about your stay with us. It will be a pleasure to welcome you back soon. Sincerely,

8/10 Good

Christine

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This spot is very convenient to everything you will need. Staff is very helpful & friendly (thank you Guadalupe at the front desk you made check in lovely & easy) and rooms are as pictured and clean, beds are comfortable. Only thing I would have liked to see was a better selection of authentic Mexican dishes offered on the menu in the restaurant. I would absolutely recommend this hotel & location to others.
Stayed 3 nights in Feb 2024
Response from QA / Calidad on Mar 8, 2024
Dear Christine, It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with team as a way of celebrating the great guest experiences we delivered. Once again, we appreciate you taking the time to share your feedback.In addition we would like to share you that we are changing a new menu, with more Mexican dishes option. We hope to welcome you again soon.Sincerely,

8/10 Good

Juan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was exellent and the breakfast is absolutely delicious and fresh.
Stayed 3 nights in Jan 2024
Response from QA / Calidad on Mar 8, 2024
Dear Juan, It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with team as a way of celebrating the great guest experiences we delivered. Once again, we appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,

10/10 Excellent

David

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable, Vans, quiet hotel good service
Stayed 1 night in Feb 2024
Response from QA / Calidad on Mar 8, 2024
Dear David, Thank you for letting your opinion about your time here and it is glad to know you have enjoyed your stay. It will be a pleasure to welcome you back soon. Sincerely,

6/10 Okay

Shariq

Traveled with partner
Liked: Staff & service
The property seems to be old. The room is not sound proof so you will hear a lot of noise specially on weekends. The staffs are good & helpful. The location is good.
Stayed 2 nights in Jan 2024
Response from QA Manager on Jan 31, 2024
Dear Shariq, First of all, receive our regards from Cancun. We thank you the time you have taken to leave your comments, it is glad our staff exceed your expectations with their service. On the othe hand we are sorry hotel's appearance did not meet your expectations please make sure we are committed to offering our guests memorable vacations, and your opinion is very important. Once again, thank you for your feedback, and we all hope that you had a pleasant journey home.Sincerely,

6/10 Okay

Matthew

Stayed 1 night in Jan 2024
Response from QA Manager on Jan 31, 2024
Dear Matthew, Thank you for your scoring , we would like to know more about your time here due to we are committed to offering our guests memorable vacations, and your opinion is very important. We look forward to welcoming you back soon.Sincerely,

6/10 Okay

Karolina

Stayed 2 nights in Jan 2024
Response from QA Manager on Jan 31, 2024
Apreciable Karolina, Reciba nuestros más cordiales saludos.Esperamos haya disfrutado de su estadía en Cancún, será un placer recibirle nuevamente pronto. Sinceramente,

8/10 Good

Merlyn

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value hotel. Great free parking.
It was a very nice looking facility with a few drawbacks. The hot tub is cold and maybe not even advertised as an amenity. I couldn't understand why no face cloths at all. They did bring two asap. Biggest issue was a quick shower with coolish water 2 of 3 days. Hot seemed to vary and only one day was it warm enough. Room was very quiet.
Stayed 3 nights in Jan 2024
Response from QA Manager on Jan 31, 2024
Dear Merlyn, First of all, receive our warm greetings from Cancun. We sincerely regret some of our services did not meet your expectations please make sure we are committed to offering our guests memorable vacations, and your comments have been shared to the departments in charge. Once again, we are sorry and all hope to have a second chance to welcome you back in the future. Sincerely,

10/10 Excellent

VaLori

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
The room was clean, the staff was very nice and helpful. The breakfast buffet is very good consisting of traditional American and Mexican dishes. We stayed there at the start of our month long vacation and returned at the end of the trip as well. Highly recommended.
Stayed 2 nights in Jan 2024
Response from QA Manager on Jan 23, 2024
Dear VaLori, We thank you for your visit, all hope you have enjoyed your time here at your second home. It will be a pleasure to welcome you back soon.Sincerely,

2/10 Terrible

Nimisha

Traveled with partner
Disliked: Property conditions & facilities
Good location but property is pretty run down. I had a terrible nights stay where I could not sleep due to their service room making so much noise I could hear into my room. They offered to let me switch rooms but all other rooms were equally noisy there was no point in moving. Would not stay here again.
Stayed 1 night in Jan 2024
Response from QA Manager on Jan 23, 2024
Dear Nimisha, Thank you for taking the time to tell us about your experience at Wyndham Garden Cancun Downtown. We are sorry that your experience did not meet your expectations; please allow us to express my sincerest apologies.Your feedback is very important to us, and we are saddened to hear your room details. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Wyndham Garden, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Sincerely

4/10 Poor

Timothy

Stayed 2 nights in Jan 2024
Response from QA Manager on Jan 23, 2024
Dear Timothy, First of all receive our warmest greetings from Cancun.Thank you for your ranking, we would like to know more about your time here, your opinion is very important for us. It will be a pleasure to welcome you back soon.Sincerely

8/10 Good

Charanjit

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Dec 2023
Response from QA Manager on Jan 31, 2024
Dear Charanjit, Muchas gracias por su puntuación con resprcto a su estadía con nosotros, esperamos tener el honor de recibirle nuevamente pronto en su segunda casa en Cancún. Quedamos a sus ordenes, Saludos coordiales

4/10 Poor

Sanjay

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is located close to a good number of restaurants, and the hotel rooms were alright (at first glance!) .. But when we settled in for the night, we realized that there were bed bugs!! Could not sleep the whole night:-(.. The next day was yet another surprise.. There was no hot water in the bath and we had to manage with cold water instead. And this was not a one day problem but an issue on all the three days we stayed there:-(. I also believe there was black fungus on the ceiling! I just wonder how this property has gotten a 4 star rating..
Stayed 3 nights in Dec 2023

8/10 Good

Kirstyn

Liked: Staff & service
Stayed 3 nights in Dec 2023

6/10 Okay

Raj

Traveled with pets
Liked: Cleanliness, staff & service, amenities
Hotel is lovely, only downside is walls between rooms are very thin. Also the toilets are hard to flush but I believe this is a local area rather than a hotel issue.
Stayed 4 nights in Dec 2023
Response from General Manager on Dec 22, 2023
Dear Raj, First of all receive our warmest greetings from Cancun. We deeply apologize for the inconveniences caused, please make sure we will pass on your comments to the correct department for their consideration and improvement. Once again, we would like to thank you for your imporant opinion, and all hope that you had a pleasant journey home.Sincerely

2/10 Terrible

Nubia

Traveled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
Definately not a 4 star hotel. It is old and smells like dust. There was mold in the shower.

4/10 Poor

Jacob

Disliked: Cleanliness, amenities, property conditions & facilities
There was no microwave in the room. One was brought to the room without a working turntable, then it completely died. Had to get another one. The minifridge was not cool enough, the food I bought went bad. The bike in the gym is half working. Lots of tile missing in the swimming pool. The thermostat was falling off of the wall and held on by wires only. Won't be staying here again.
Stayed 4 nights in Nov 2023

10/10 Excellent

FRANCISCO JAVIER URQUIJO

Stayed 4 nights in Nov 2023

8/10 Good

Paul

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Pool area is small. Needs to be heated. Communication between front desk and others needs to be improved.
Stayed 3 nights in Nov 2023

8/10 Good

Bruce

Stayed 1 night in Nov 2023

10/10 Excellent

Marco

Stayed 2 nights in Oct 2023

6/10 Okay

Miguel Angel

Business traveler
Stayed 1 night in Oct 2023

8/10 Good

Jacqueline

Liked: Cleanliness, amenities, property conditions & facilities
Great place!
Stayed 8 nights in Sep 2023

6/10 Okay

Tamer

It is an ok hotel, not too many amenities, but rooms are clean and spacious.
Stayed 4 nights in Oct 2023

4/10 Poor

RAUF

Disliked: Room comfort
Did not enjoy.
Generally low quality facility for the price.
Stayed 6 nights in Sep 2023
Response from General Manager on Oct 4, 2023
Dear RAUF, First of all, receive our regards from Cancun. We thank you the time you have taken to leave your comments, and we apologize if we do not meet your expectations, please make sure these will be shared with the departments in charge in order to improve. We hope to have the opportunity to welcome you back soon.Sincerely,

10/10 Excellent

Jonathan

Stayed 1 night in Sep 2023

10/10 Excellent

Pedro

Liked: Cleanliness, amenities, property conditions & facilities
Quiet and cozy location
Stayed 1 night in Sep 2023
Response from General Manager on Sep 27, 2023
Dear Pedro, Thank you for your visit, we all hope you have enjoyed your stay here. It will be a pleasure to welcome you back soon.Sincerely,

4/10 Poor

Isaac

Traveled with group, Traveled with family
Disliked: Cleanliness, room comfort
A/C problems and lack of cleaning. Old building
Stayed 1 night in Sep 2023
Response from General Manager on Sep 27, 2023
Dear Isaac, First of all receive our warmest greetings from Cancun. We deeply apologize for the inconvenience caused, please make sure we will pass on your comments to the correct department for their consideration and improvement. Once again, we would like to thank you for your imporant opinion, and we all hope that you had a pleasant journey home.Sincerely

8/10 Good

Zerin

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Location is good-walking distance to food market, restaurants and shopping mall. Room was clean with balcony and air conditioner worked well. Breakfast was also good. Free parking.
Stayed 3 nights in Aug 2023
Response from General Manager on Sep 27, 2023
Dear Zerin, Thank you for your feedback about your stay with us. It will be a pleasure to welcome you back soon. Sincerely,

6/10 Okay

Raul

Stayed 1 night in Sep 2023
Response from Gerente General on Oct 4, 2023
Apreciable Raul, Muchas gracias por habernos elegido para su estadía en Cancún. Agradecemos el tiempo que se tomó para compartir su puntuación, en espera de recibirle nuevamente pronto. Quedamos a sus órdenes,

6/10 Okay

Juan

Acceptable for a brief visit
We reserved a one-night stay at this hotel. While it was acceptable for a brief visit, I wouldn’t opt for it again. The shared areas could benefit from a refresh and better cleaning, and the rooms, while functional, have a cold ambiance due to the use of harsh lighting. Additionally, the breakfast is on the pricey side and the quality of the items leaves room for improvement. For a single night, it’s bearable, but I wouldn’t consider this establishment for an extended Cancun vacation. However, it does boast a convenient location, especially if you have access to a car.
Stayed 1 night in Sep 2023
Response from General Manager on Sep 13, 2023
Dear Juan, We really thank you for taking the time to leave your comments, our guest's feedback is truly appreciated in our constant commitment to deliver an upstanding experience. Please make sure we will share your comments with our teams in order to identify areas of improvement. We really hope to have the opportunity to welcome you back soon and overcome this experience.Sincerely,

6/10 Okay

Lanette

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Gerente General on Sep 13, 2023
Apreciable Lanette,Muchas gracias por su preferencia, esperamos haber cubierto sus expectativas de viaje. Será un placer recibirle en un futuro.Sinceramente

6/10 Okay

Steven

Disliked: Amenities, property conditions & facilities
The property needs updating. Pool area was sad looking. Tropical plants could change the whole scenery. Rooms are basic. I stayed at oh! The urban oasis for less money and that property was superior.
Stayed 1 night in Aug 2023
Response from General Manager on Sep 13, 2023
Dear Steven, First of all, receive our warmest greetings. We appreciate for choosing us for your stay during your visit here at Cancun. We are deeply sorry to hear that you had an unfortunate experience, nevertheless, please make sure these comments have been shared with the departments in charge in order to improve All hope to have the opportunity to welcome you back in the future.Sincerely

8/10 Good

Luis

Liked: Cleanliness, room comfort
Stayed 2 nights in Aug 2023
Response from Gerente General on Sep 13, 2023
Estimado Luis,Muchas gracias por su visita y su puntuación, esperamos tener el placer de recibirle nuevamente en un futuro.¡Saludos cordiales!

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, room comfort
Not cool as advertised
Not as good as expected. Difficulty communicating with staff in a tourist town like Cancun, there should be more English speaking staff
Stayed 4 nights in Aug 2023
Response from General Manager on Sep 14, 2023
Dear guest,First of all, receive our regards from Cancun. We thank you the time you have taken to leave your comments, we are sorry to know we have not meet your expectations please make sure these will be shared with the departments in charge in order to improve and be better everyday. We hope to have the opportunity to welcome you back soon.Sincerely,

10/10 Excellent

Betty

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Love the customer service, good location
Stayed 7 nights in Jul 2023
Response from Gerente General on Sep 14, 2023
Dear Betty,Thank you for your feedback about your stay with us and it is glad to know our team offer you an excelent service. It will be a pleasure to welcome you back soon. Sincerely,

6/10 Okay

Eduardo

Traveled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
A/c didnt work, and got the wrong room at the begining.
Stayed 1 night in Jul 2023
Response from General Manager on Sep 14, 2023
Dear Eduardo,First of all receive our warmest greetings from Cancun. We deeply apologize for the inconvenience caused, please make sure we will pass on your comments to the correct department for their consideration and improvement. Once again, we would like to thank you for your imporant opinion, and we all hope that you had a pleasant journey home.Sincerely

10/10 Excellent

CRISTIAN

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Good option in Cancun Central
Stayed 7 nights in Jul 2023

2/10 Terrible

Saiteja

Stayed 1 night in Jul 2023

6/10 Okay

CAROLINA

Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jul 2023