「They told me my reservation didn’t exist, but actually cancelled my original reservation and charged my card again because they didn’t have the room I booked. I booked a suite, they tried to tell me I didn’t, even though my reservation said suite and that’s what I was charged for. The check in process wasn’t professional, staff didn’t know what they were doing, and then they tried to enter our room at 8:00am. One quick loud knock and immediately tried to enter, it was very, very odd and made me...
「They told me my reservation didn’t exist, but actually cancelled my original reservation and charged my card again because they didn’t have the room I booked. I booked a suite, they tried to tell me I didn’t, even though my reservation said suite and that’s what I was charged for. The check in process wasn’t professional, staff didn’t know what they were doing, and then they tried to enter our room at 8:00am. One quick loud knock and immediately tried to enter, it was very, very odd and made me...
Jennifer