「My experience at this hotel was extremely disappointing. Our reservation was canceled, which was frustrating enough, but the way the situation was handled by the front desk associate made it significantly worse.
When we arrived around 1:00am there were already families waiting in the lobby. We waited approximately 20 minutes before the front desk associate came out. During that time, he repeatedly yelled from the back office that he was "on the phone" and "busy," and at one point told everyone,...
「My experience at this hotel was extremely disappointing. Our reservation was canceled, which was frustrating enough, but the way the situation was handled by the front desk associate made it significantly worse.
When we arrived around 1:00am there were already families waiting in the lobby. We waited approximately 20 minutes before the front desk associate came out. During that time, he repeatedly yelled from the back office that he was "on the phone" and "busy," and at one point told everyone,...
Emely