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"Rooms are "

"Nice view from the room!"

"Loved the bath"

"The spa is excellent and had an amazing massage treatment too. "

"Don’t stay here! They should be taken off Hotels.com! So dirty and gross, and over priced. Bugs everywhere… beds uncomfortable, pillow flat. I say pillow cuz that is all there was. Lamp shades literally stained dirty. Couch dirty. The worst hotel! Run the other direction! Do not rent a room here! "

"I booked mountain view and the room did not disappoint! It was beautiful. However, I am giving 4 stars reviews as the staff weren't enthusiastic to help and the coffee machine is only available from 3pm. It would be helpful to get coffee in the morning. "

"Stayed here for 3 days. Picked up by Driver from the station. Contacted via tourist information and arrived within 10 minutes. Had room in 3 floor beautiful views and room. We had breakfast included but also light snacks 3-5 and drinks and light food 5-7. Although to be fair food was nice so we just had that every night after a packed filled day around the lake. Right next to the Ropeway recommending getting there as around opening time as gets really busy. Same if you doing the Pagoda which is 30 minutes in the train from Kawaguchiko station. Also walked around the lake which was lovely and chilled. Plenty to eat coffee bars and restaurants nearby. Booked the private bath which was lovely too. Recommend here for more chilled time around the lake and if you prefer something other than a day trip here from Tokyo. Staff friendly and one of my favourite places to stay during our time in Japan"

"This has been the best hotel experience we had in Japan. Clean, modern, good breakfast. Amazing views, excellent shower and beds. 10/10. "

"Breakfast needed a bit to be desired The restaurant is no where near big enough to cope with the number of people and the reservation system left long queues Also no orange juice on second day Dinner was fully booked by advance coach parties so went to a local Japanese restaurant 5 min walk away It was excellent and a lot cheaper than the hotel"