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"The Shangri-La was amazing got our 3 night stay. The location is excellent, the hotel is beautiful and our room has a tremendous view of the Harbour. The staff were very friendly. There was a bit of construction noise during our spa treatments but everything else including our dine-in breakfast was perfect."

"Decent room although a couple of small details - broken wardrobe door that did not slide smoothly and a stain on the curtain - were a slight negative. Staff all super nice and the location is great."

"Great location, great everything. Would use again without hesitation."

"Great hotel. Check in, room & breakfast all great."

"Breakkfast was good. Outlook was good."

"Fantastic hotel in central Sydney. Easy to get to from the airport and close to all city highlights. Staff were excellent, the room was large, clean, and very comfortable. Very good value for money. Will definitely stay again and would recommend to others."

"On our 1st full day after checking in, we left and hanged the request for housekeeping sign on the door handle. When we returned, we found a stranger's pair of socks on our pillow! We called the reception requesting for a change of pillows and complained about what happened. The manager called after a few hrs, offering a change of room on a different floor but at this point, it was already late a night and we had an early day trip the nxt morning. The following evening, we received wine & chocolates, with a letter of apology (saw a previous review stating that they were given wine & chocolates upon check in) Aside from this, the tv was not working at all. It just showed a black screen when switched on. We asked the reception for help regarding this but they never came. Breakfast buffet was mediocre and we spotted a cockroach where the plates are placed. Very unhygenic! Staff at the Eve's bar were the only ones commendable. A below average hotel, definitely wont come back. It's a mystery how they got their 4-star rating. The only good point of this hotel is it's location."

"Great!"

"Great easy spot in central Melbourne to stay. "