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"The room was very clean the bed and pillows were comfortable. The staff were very nice and welcoming with open arms. The complimentary breakfast was delicious as well."

"ALL the staff were helpful & friendly. Check-in check-out were a breeze. Room was clean, & included toiletries & the bed was comfy "

"The room was nice. Was it perfectly clean now I saw a few imperfections. The number one complaint I’ll say is that the staff was not very nice in particular there was this one woman who checked me in and she was extremely rude. She would make rude comments, rude, smirks rude scoffs animated for a very uncomfortable and unfortunate situation when checking in and made our experience un enjoyable. I would never come back because of that woman which goes to show you how important customer services is. My flight arrive late so we checked in around one in the morning so it was someone who works the late night shift. I do not know her name but stay away at all costs. She should not be working there."

"Elevators were exceptionally slow."

"This was a fantastic stay I enjoyed it. Easy access to Restaurants and coffee shop. The staff is super friendly! They really go above and beyond to make your stay wonderful. "

"👍"

"The staff was nice.. the rooms were clean"

"Amazing "

"We stayed in Sonesta for three days (Tuesday till Friday). When we arrived the receptionist informed us about terms and conditions and told us that they have breakfast available from 6:30 till 11am with cost of 25$. Next morning, when we got down to have a breakfast at 6.40am, because we have to hit the road to my son’s military ceremony, we were informed the breakfast was not ready yet. No apologies or explanation. We quickly went to the room to brush teeth and take rest of necessary stuff and when we were passing breakfast/ conference's room at 7am room was closed and breakfast still not ready. After that next day we had more time before leaving the Sonesta so around 8 o’clock we got down to eat breakfast. Lady who was at the door said “Good morning “ without any enthusiasm and she told me, she had to take my credit card and go to reception to charge me!! I didn’t want to make problem in the front of my son but why they can’t put this on the room charge or have portable charging machine?, why they taking my card and going somewhere!? I didn’t feel confident about it at all and I think this is so not professional. Everything what was served as a warm breakfast like scrambled eggs, sausage links, breakfast potatoes was completely cold and greasy except coffee, not single serving creamers but big carton of half and half.This breakfast wasn’t worth even 15$ not 25 and had tummy ache for entire day! Wendy- receptionist gave me attitude when I asked for extra 3 towels and pap "