アッパー グランド ラグーンの四つ星ホテル

「The good things about this resort was the pool and beach areas. We also liked the numerous pools around the property if you didn't want to go to the big pool near the beach. That's was about it everything else we did not appreciate. We stayed in villa 602 that needs major updating before it is rented again. There were stains all over the sofas to the point I didn't even want my family sitting on them. The hall sink was stopped up and we contacted maintenance about it the day we got in but they...

「The master bathroom toilet leaks around the base so don’t leave the toilet paper beside the toilet! The room was not cleaned properly. Our shower was nasty, and the floor had sand and hair on it. The stairs by the elevator smelled like the monkey exhibit at the zoo. The elevators times are awful. I wish every floor had a walkway from the condo to the parking garage then the elevator wait times would be better, instead of just the first 6 floors. Women at the resort were wearing inappropriate...

「Exelente cervicio muy limpio una vista espectacular Todo Exelente con ganas de volver pronto」

「I love the condo but the construction at the site made it a little difficult to find the office but overall great place to stay. I would recommend to a friend.」

「Everything was clean , and exactly how it was supposed to, the only disappointment was any of the 3 tvs work! We call and they supposed to sent somebody to fixed it and never went, and no blender .」

「Check in was horrible. 10 deep and only one attendant in the lobby of resort. Make sure you have your parking passes already completed before getting in this line. Condo itself was nice but attention to detail, no Keurig coffee pot, cosmetic issues of maintanence from guest to guest but most importantly AC DID NOT WORK FIRST DAY. On the positive, the management company was very hospitable to us and a technician was on site by 2pm the next day. Overall, no fault of the owner of this condo, resort...

「The door was broken.」

「The beach view was "THE ONLY "thing that was true from the site. The linen was dingy. There were hair particles on the sheets. Pillows were stained. The couch had stains, not sure from what.We had to purchase Pillows and sleeping bag s.we did not feel comfortable sleeping on those sheets. On the outside on the side of the apartment door, there was a spot that looked like blood or something. I attempted to contact Audrey the owner prior to arriving to the condo, she never responded to my email....