Rip off! Do not stay here!
Posted Dec 31, 2018 on Hotels
Booked a quadruple room on hotels.com for $300/nt. Reservation co formed 4 futons! it was expensive, but breakfast was included and it was high season and reviews indicated that shuttle to train and snow monkey park was included. Upon arrival, front desk demanded over $100 more and refused to provide breakfast claiming their reservation only showed 2 people, even though I showed my receipt for 4 people. We had no choice, so I paid it. Room was very cold and heater shut off in the middle of the night. Futon and blankets were very thin and threadbare. Restaurant food was all microwave food - pizza, ramen, frozen French fries, etc. All terrible. Breakfast was good, but small and overpriced. Worst part was NO SHUTTLE! And the location is far from train station and restaurants. Over $400(US) for 1 night to sleep on the floor in a cold room. TOTAL RIP OFF! Also, virtually all guests were foreigners, so evidently Japanese are aware not to stay here. Based on prior reviews describing a kind owner, my guess is that hotel is under new management.
Comment from Hotel Management
Jan 8, 2019 by Y, Hotel Management
Thank you for stay in our hotel.
I'm afraid that you had a misunderstanding because of my poor English.
I showed the latest your booking on this site.Quadruple room,formed 4 futons,and stay 2 people.
Sorry I should have confirmed why you needed 4 futons before.
But our charge decided based on number of guests. So I didn't refused, but suggested new plan that you payd the least difference.
And then that time, I gave you a facilities guide. Heater's information has been written there.
I should have gave you a detailed explanation. Didn't you catch a cold? I'm worried.
I'm glad you think "breakfast was good".It's a consolation that you have even one thing feel "good".