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"Property was beautifully equipped in the kitchen and for entertainment. The private "onsen" of the bathroom was phenomenal. It had a sauna, a cold plunge and mineral spring bath all together. Was not really convenient to town but only a kilometer out. Check was terrible as they do it all remotely and the system was down. I tried several times to check-in on their tablet. I then video called via their tablet and he couldn't do it after 15 minutes. They then emailed me 3 more times about it, a bit annoying. Check out is early and exact we were walking to the door at 10am as she was knocking on the door."

"Lovely stay in this interesting and beautiful historic hotel."

"The staff is very helpful. The room is super clean and good. Very quiet place. "

"The hotel is close to railway and bus stations. Also a supermarket is two minutes away.. The front desk stuffs are very helpful and nice. The room is very clean and has no bad smells. Room is large compared with some other Japan hotels. Free breakfast is another plus!"

"Great staff, helped me with the window issue, thank you! The price was good as well"

"Love the private Onsen and sauna and the house is new and very clean love the layout! The couch could be more comfortable but very modern"

"Amazing, amazing experience! My family had such a wonderful time and we are planning to go back to visit. "

"Wonderful property near the train station. The light dinner is excellent. We will definitely stay here again."

"3rd time staying here. Connected to Jr utsunomiya station. Corner twin room spacious , and bed pretty good. However breadfast does not really change and staying 4 nites can be tiring. Onsen is quite good, with an outside pool. Use this hotel to visit nikko as jr local train is so comvenient. Also use JR to travel tohuku region like sendai n morioka."