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"Room was clean and quiet. Good location too. Since a lot of my friends in Utsunomiya, I will come back."

"Clean room, helpful staff at the front desk. "

"Property itself has has an amazing garden with access to river and some great mossed areas. Also situated on the gateway to the heritage areas. Huge room with intriguing heating, steam-punk stuff. Views from room of mountain ranges absolutely intriguing. Furniture bit worn but otherwise clean. Hotel building fascinating to explore. Staff very helpful and courteous."

"Staff were courteous and helpful. Service was efficient and thoughtful. Efficient check out system was a good idea. Having the spa was a great experience. Easy access to the station made our trip enjoyable. "

"Spacious room, very accommodating and friendly staff. "

"Luxurious comfort."

"The staff is amazing and the rooms are lovely. Only issue is the that it is a bit of a distance from town but if you are ok with that this is the perfect option. "

"Good breast fast "

"Room is nice and spacious, everywhere is clean, very comfortable Osen area is a bit small, peak hour maybe crowded. Buffet breakfast and dinner are delicious "