We requested a ride from the airport to the hotel in advance and they did not answer our message, twice. We called a cab and couldn’t communicate where we needed to go so we called the hotel to help us and they hung up on us twice. We booked a room for two beds and a sofa bed and when we got there they said they do not have a room with a sofa bed for us and that we would have to pay extra for it. We showed them our booking and told them we will only except what we booked and they gave us 2 beds and a cot, but did not charge us extra. The room was very stuffy and hot. When we complained, they said the A/C is being repaired and sent up a small fan. We wanted to see the pandas at the Shaanxi National Reserve (which we found in their travel book in the room) and we paid for a driver to take us there. We were told it was a 2 hr trip there and back, 4 hours total but it really was 4 hours there and back 8 in total so we ended up detouring to the local zoo. Any time we needed something, no one was standing at the concierge desk. We tried several times to get the people at the desk ‘s attention and they ignored us. There was only one man who spoke English that really helped us our whole visit. We tried to book with the hotel to go to the Tang Dynasty Show, a very popular show for tourists, and they said we could not go and offered we see it in the cinema instead. Overall, we were not happy with the lack of communication and service and no air conditioning.
Liz
2018 年 10 月に 3 泊滞在
6/10 (普通)
anja
2018 年 10 月 8 日
良かった点 : スタッフとサービス、施設のコンディションと設備、客室の快適度
Everything is perfect. But floor is so dirty. Looks like have not use vacuum for a while.
anja
2018 年 10 月に 2 泊滞在
10/10 (非常に良い)
宿泊されたお客様
2018 年 9 月 5 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Reception (Helen) and concierge staff were exceptional! Breakfast area and offerings could be improved.
The staffs do not speak English and it is very bad because we had an issue with our room and payment and it was very difficult to solve it. Also the room was dirty and in a bad condition and they gave us a room with a really bad smoke smell.
Really disapointing because we did not have what we expected.
Aline
2018 年 5 月に 1 泊滞在
8/10 (良い)
Mei ha
2018 年 4 月 29 日
有待改善
厠所門壞了冇人修理!關唔到門!其他都還可以!
Mei ha
6/10 (普通)
Chung Yu
2018 年 4 月 21 日
良かった点 : 清潔度、客室の快適度
Hotel was fine for the price I paid, but it is a bit old and location is also quite good too.
Chung Yu
2/10 (非常に不満)
Alvaro、Toronto
2018 年 4 月 16 日
良かった点 : 客室の快適度
気になった点 : スタッフとサービス、施設のコンディションと設備
Might be a star-studded hotel, not for Travelers
Might be a great star-studded hotel for a local Chinese businessman but a nightmare and torture chamber for a foreign traveler who does not speak the local language.
It may have been a great hotel for a local Chinese businessman from what I could understand however it was not in the area for a traveler or tourist to stay. Traveling in China if you do not speak the local language is a very challenging country to navigate at the best of times. For a traveler who is visiting this complex country and booking a hotel on an international website one would think that they would ensure that someone could welcome Travellers and foreigners and at least have a basic understanding of foreign languages, not to say English, but it is probably the number one international language that most people traveling turn to as the universal language. Nobody in the hotel spoke English there was no care for the client, nor did they make any efforts to help me and they were very misleading with respect to airport shuttle, as there was none from the airport and there was none to the airport and they did nothing or little about it other than set me up with a taxi and then I was on my own. In the morning when I was clearly in distress, as I had no idea who to turn to in order to continue my travels and visit these world famous protected UNESCO locations, they even had the audacity to charge me for a cup of coffee, that would be a stretch to say was coffee. I was more than happy to pay, need more space...