Find Luxury Hotels in Universal City, TX

"Everything was great. Location was fabulous and room was clean and quiet"

"THE BREAKFAST WAS AMAZING !! "

"We got the Teddy Roosevelt Suite a few days ago. Hotel is in a great location. Very beautiful hotel. My only real issue is that when we checked into our room and went into it there was a room service tray from previous guest sitting outside our door with leftover food and drinks on it. When we went to checkout, it was still sitting outside our door. We didn't have a robe in the bathroom but there was a tag stating that if you like it you can buy one. I called front desk immediately to ensure I wouldn't be charged for such. Would of liked to see if it was worth buying but oh well. The room was a little musty but once you turn on the big portable ac units they have (which is a bit of an eye sore) it was better and with being an old historical hotel it's understandable. Went to the famous bar they have and it was wonderful and staff was great. I accidentally left or dropped my credit card and realized when we got to the Tower of America. Called the bar and they said they had it and they did hold it for me until we made it back. "

"Friendly staff. Clean rooms "

"No"

"The hotel, staff, drinks and food are excellent.. the only thing they don’t have a little store inside that sells amenities and it’s self parking outside and the charge 30 bucks a night"

"I had to call the front desk to get the room cleaned after 2 days I not having room service. "

"My biggest gripes about this property was the restroom and the towels. First off, the towels were either stained, or they were dirty. I’d prefer the former but in a case it’s off putting when your towels appear dirty. The soaps in the restroom were empty and I when I asked the front desk if they could refill them they were polite in saying they would take care of it, but they didn’t get taken care of. Lastly, this was the most upsetting the shower was in terrible condition. Mold surrounded the drain and again nothing was done to take care of it. As for the breakfast, it was great with so many options to choose from. The highlight was the breakfast with cleanliness being my biggest disappointment."

"Hotel is in a great location with a short walk to riverwalk area and conference centre. Overall, it was better than I thought it would be but it loses points on staff professionalism, they were all very poorly dressed, but friendly enough. They only clean the rooms every 3 days, which is just asking for bug problems. They also lose points for having the vape sensor extortion devices installed. I'll never repeat at a hotel that has these. I didn't vape and as far as I know I wasn't scammed, but just knowing they have these things that will falsely accuse someone of vaping or smoking is a no bueno for me. "