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"The staff is very nice and the location is lovely. I got a free gift (a small pouch) when I checked in. My room was spacious and had a kotatsu which I really appreciated because it got suddenly cold outside. I also was able to enjoy two really beautiful and relaxing outdoor private baths! Breakfast had an amazing view and was delicious. They even gave me a hot pack when I checked out because it was cold outside. I really like the area and I’ll definitely visit again. "

"Staff was attentive and very friendly. Their welcoming manner made the hotel stay enjoyable."

"Staff were awesome. Nice small hotel at great location "

"I absolutely loved staying here! The onsen was perfect after a day of driving. The style of the hotel is really cool, and the staff were extremely friendly and helpful. Motorbike parking was available and the room was comfy and warm. It's a short walk into town, but nothing too difficult. "

"Excellent restaurant with a fantastic buffet breakfast. We stayed in one of the "Kumo" rooms which had nice views of Mount Aso. Would recommend to others."

"Everything is done correctly and attention to details are second to none. I would suggest they limit the age of young children as they can be noisy and annoying screaming and running around the resort."

"I loved everything about the Yufuin Bettei Itsuki. The staff had amazing service. We stayed in the Sakura room and it was perfect. The 2 onsens were so great. We added on the Kaiseki breakfast and dinner and everything was so delicious! I hope to stay here again in the future. "

"This was my third stay, and once again, it was above my expectations! The atmosphere is great, the food is excellent, and the staff are wonderful. I will definitely be back again."

"Simply amazing Hotel, staff and service!"