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"We were disappointed that the gift shop closed down. Garden looked like it needed some attention."

"Sunny and the other staff were so wonderful, they helped with laundry, directions around town, taxis and so on. The rooms are large and comfortable, the upstairs terrace is lovely; all the American and Japanese toys from the last fifty years on display are fascinating; roomy, clean kitchen with pleasant, quiet and restful common room area"

"Staff at the front desk was really nice, room was good but the onsen were really busy and have to bring in own towel and products. That was a bit disappointing. "

"Beautiful, traditional Japanese style rooms provide an authentic experience. We enjoyed the breakfast. They did their best to accomodate my wife's gluten free diet needs. The family onsens were a nice option for privacy."

"Onsen is good"

"Wonderful experience and highly recommended. Everything was great. Great location and wish I could have stayed longer. Great dinner and breakfast buffet (even for a vegetarian). "

"Perfect "

"The bed was the most comfortable I slept in so far. Room was large enough for a single person. They had free amenities in the lobby and the breakfast had a good Japanese spread. The only con is the elevator is super slow lol but at least they have one! Family mart underneath is super helpful. Would stay again and it's super close to the takachiho gorge! "

"Room is very clean. Staff are nice. Spa is enjoyable. Small gift was unexpected but making you feel you were very welcome. "