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"First, they placed us in a Ocean View suite (1st floor) room to the right side next to another hotel/pool area with lots of talking noise/music. We requested a room change and then they placed us on the far left side on the 4th floor. Much better and peaceful! Perfect view of the sea and Los Arcos. We did have an issue with two lizards getting into our room one day when the patio door was opened (during room cleaning). It took staff one hour to get to our room after several calls and finally talking to the manager. My wife was not very happy with that experience. They compensated us by getting our names on the guest list with the very popular Medano restaurant which we enjoyed Ribeye steak and Lobster our last dinner there. Buffet food was delicious (both breakfast and dinner). We did try the Mexican restaurant (tasteless food). I did have two Mezcal mixed drinks there that were tasty and helped me down the tasteless food. The sea was kind of rough that mid-week. So waves were crashing down hard. We had to walk about 20 to 30 minutes to Medano beach area to jump into the water. Water was cold but not freezing cold like SoCal water. I got used to it quickly. Waves came in quick and could push you into the water. So be careful. Also, quick waves can get your items wet if you are not ready. Pool was perfect! Nightly entertainment was awesome! The staff worked hard to get us food, drinks, and keep the resort super clean. "

"Gorgeous property, nice amenities, good food, great entertainment. But they lost us at the service!!! Everyone is micromanaged by management and very strict on your consumption. It’s as if they didn’t even want you to have a drink or order food. My husband and I were there with our 2 kids and a simple order of 2 room service pizzas mode them was questioned, “why 2, how many people in your room……”. I’m confused why this is a question to be asked when I’m in a room for 4 and have paid a pretty penny to enjoy myself “all inclusively”. Hardly any of the staff were friendly or happy to serve you, you seemed like a major inconvenience to them any time you ordered more than one thing. We weren’t there to over indulge, but please, let us enjoy ourselves without feeling like we’re being monitored or rationed. Very odd “all-inclusive” experience. They need a better system. I don’t know if it is because there is time share guests there without wristbands or what. But it fostered a very uninviting experience for such a gorgeous resort. Surely there is a better way to serve your guests, And be less judgemental when doing so. We still managed to enjoy ourselves and had nice time once we got over the fact that we weren’t going to be greeted by service staff with a smile or encouraged to order ANY food or drinks. You need to order what you want when you want and not be offended by the judgement. We will not be back unless the system changes. A shame because this place is beautiful. "

"Room was perfect. Nice ocean view "

"Our room overlooked the stunning view of the ocean. "

"It seems most rooms will have an ocean view. Good solid food choices. There are 6 or so restaurants. 4 main ones are open for nights. An Italian restaurant, A Mexican restaurant, a sushi restaurant, Mediterranean restaurant, and an optional steak house (the steak house was extra if you wanted to go there.). There were 2 restaurants open by the pool area each day until 5. "

"Activity for all ages. Adult pool available was great to have. "

"Great stay overall! "

"Massage was amazing. Room overlooked ocean. Staff is so friendly!"

"Aware I was charged about $60 EXTRA at check in . I’ve never been charged that much in check in ever and that was a huge surprise that I didn’t appreciate, def I would recommend to find a way to tell the guest before booking that they wil be charged that much. The food is mediocre and needs to leveled up. My bathroom shower was clogged when showering. Other than that the rest was absolutely stunning and perfect . Thank you "