Find Resorts & Hotels with Spas in Toshima

"I stayed at your property from Feb 19 - 21st in room 1609 and Feb 26 - Mar 1st in room 1822. Both bookings were for a superior queen. Room 1609 was very spacious and we received daily water without having to ask. Room 1822 was very small and we didn't get any bottled water until the last day because we left a note. When I went down to the front desk to check on my room size they assured me that both rooms were the same size. They even showed me their folder with the room type details by room. Clearly the information is incorrect and they need to physically inspect and measure the room. We were very disappointed with the cramped space of room 1822."

"The staff team went above and beyond to provide support and assistance with resolving a double-charge incident that was originally the credit card issuing company's problem"

"Amazing stay. Lots of good food and shopping around. Close to the station that allowed for easy travel."

"Friendly staff and a clean room. It's a standard size room for Tokyo"

"Room is very clean. Dining area is very clean too. Lots of free amenities. Stayed for a week and loved it. Hotel smelled good the whole time. Bathroom was clean as well. Very friendly and attentive staff. Easy got get in and out using hotel card. Very cozy and comfortable bed and comforters. Can use airplay in TV. "

"My room was located at the corner and wider than I expected. I was impressed by the restaurant for the breakfast. It was stylish and had many food choices including Japanese and western. I wished it had had a bathtub in the room. "

"Yes"

"The staff were polite, friendly, and easy to communicate with. The daily room clean was inconsistent and didn't always include a linen change, but fresh towels were always provided. We never heard noise from other rooms, only when people would talk in the hallway. We had to adjust the temperature in our mini fridge because our food froze inside. My husband and I stayed here (in the annex building) for two weeks in January and by the end of our trip the quality of the mattress was causing restless nights and sore backs. The temperature in the room was difficult to get right, and we usually slept with the window open a few inches. So I would stay here again, but only for shorter periods. The location is great! Super easy walk to Ikebukuro JR station, restaurants, karaoke rooms, arcades, shops, and a sento where we went almost every night. We were often awoken by early morning truck deliveries and garbage pickup along the street, but I don't know how avoidable that is. The cafe downstairs was nice to have on nights when we wanted an easy dinner, but a protein option in the $5 breakfast would be appreciated (it only includes toast, tea, coffee, and water). The cafe was also nice when we just needed to sit down at a table for 5 minutes, since our room didn't have space for that. The cafe gets quite busy and loud on weekend nights, but the seating areas are split by the entryway with a quieter space on the far side. Overall it's a good budget option."