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"Good hotel in a convenient location at the station "

"Very clean hotel with fantastic staff. Ps remember to take off your shoes when arriving for breakfast! Lol🍳"

"Close to the train station. Very convenient location. "

"Very close to the Nagano station and shops. Super convenient and great amenities too."

"spa"

"The room was lovely and had lots of complimentary items. Highly recommend the breakfast, very yum and the staff are very friendly. Convenient location to the Zengoji Temple too. "

"5 min walk to the train station. convenient."

"The hotel has this Christmas vibe and the whole compound is totally perfect ! Very good romantic getaway with nearby restaurants! Definitely come back again! "

"Staff were all lovely, and very willing to help. They understood English very well and we're able to communicate to a good standard. The hotel is a brief walk from the Karuizawa train station, so it is in a desirable location for weary travellers. The room and bedding are comfortable, and an average size. The only negative I have is the use of keys for your room door. An upgrade to key cards would be something to consider for the future, and may also stop the need for handing in your key each time you exit the building (which I'm guessing is because of the key cutting service close by?)"