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". Great location with a mall. attached to it."

"Nice hotel in convenient location. Drinks and pastries in the lobby were a bonus!"

"good location "

"JR,bus station nearby, have lift from JR to hotel, good for suit case. Coin laundry and drying machine ,Vending machines, massage chair."

"Clean room, good breakfast. Good location."

"We had an exceptional stay from the moment we were warmly welcomed at check-in until our seamless departure. The hospitality was impeccable, and the thoughtful welcome drinks were a lovely touch rarely experienced in Japan hotels. The room was beautifully spacious, impeccably clean, and extremely comfortable. My son especially loved enjoying his own onsen experience in the bathtub, which made our stay even more memorable. The refillable water provided by the hotel was another thoughtful convenience that we truly appreciated. The frequent shuttle service to Karuizawa train station added great ease to our travels and enhanced the overall experience. A truly wonderful stay that exceeded expectations — we look forward to returning again."

"Had to stay in a smoking room. It was not clear on the website when I booked it. Needs to be clearer on the website. "

"Room space and amenities. Housekeeping was excellent. Very nice bar. Staff were friendly even with limited English. Enjoyed the private bath. Great location near to old Karuizawa street. Quiet luxury to sum up description of this boutique hotel."

"Amazing breakfast. Large room with a great view (mountain view). Nice friendly staff (also helped with luggage forwarding). Clean. Good value."