「Hotels.com with the hotel have some payment issue. When I check in the hotel front desk staff said that i need to pay for this trip, however, I already fully paid when i booked the hotel. After check and clarified she confirmed already received my payment. And I called to Hotel.com the staff request me to pay again for the hotel and refund my previous payment with Hotel.com due to some payment issue between Hotel.com and the Hotel. But is it the issue of customer why i have to do that.
Also...
「The staff and the breakfast were amazing however the rooms have no shampoo (body wash is not going to do it for me), no lotion, no tissues and no phone. No phone makes it extremely difficult for overseas visitors to contact reception. Even the charming lady on reception who confirmed that these amenities were not offered in the hotel states that they were a budget hotel ‘but maybe not - we are quite expensive’. 」
「2 families stayed whilst visiting Alton Towers. We couldn’t have stayed any closer, The Old Barn literally on the doorstep. The property have a very homely feel which made relaxing easy. There was plenty of room for the 12 of us. We could even all sit together around the large table in the kitchen to eat together. Beds were very comfortable and the location was quiet. The only noise at night was our bed which creaked really loudly every time me or my husband moved dispute that we slept very...
「Excellent cottage, clean,comfortable and homely, many people would be upset because of lack of phone signal or internet but made it for me real peace and quiet, Excellent kitchen is well equipped with pots pans,cutlery, drink making facilities, and the views from the cottage are outstanding. 」
