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"We absolutely loved our stay!! The room was beautiful, the onsens are incredible, the buffet breakfast was delicious and the service was fantastic! We stayed 2 nights, which I highly recommend to experience the hotel and Hakone properly. The only thing we didn’t love was the Kaiseki dinner - the food quality didn’t seem to be quite up to standard compared to everything else we ate at the hotel and seafood was already on the table when we arrived (it was even sitting out already for the next seating in 2 hours), which was a little off putting. "

"friendly helpful staff, luxurious onsen, comfortable beds in a spacious room, great location for exploring Hakone, games and toys for kids, lots of books in various languages for readers of all ages, delicious snacks and sweets, generous open-bar happy hour(s), and an excellent, excellent breakfast —I travel fairly often, and Hakone Yutowa really was one of the very best hotels that I’ve ever stayed in. My only suggestion is that they might consider adding a fitness room. "

"Staying at the Highland Hotel and Spa was such a beautiful experience! Waking up to the breathtaking view of Mount Fuji felt like a dream, and the kindness of the staff made me feel truly cared for. Every moment here was filled with warmth and peace. A place I will always hold in my heart."

"Great hotel and onsen"

"Everything was iimpeccable. Beautiful views, facility and staff "

"We stayed here after climbing Mt Fuji and really enjoyed our stay. The hotel staff was nice. We were bummed out that the onsen is a public onsen and we ended up not using it because I was traveling with kids who were uncomfortable with it. Otherwise gorgeous hotel perched on a hill. "

"The bed was comfortable and the location was great. "

"食べきれないほどのご馳走でした。 ご飯は勿論ですが、水が美味しかった。"

"The breakfast included was pretty handy, specially if you are climbing Fuji san and have no time to waste in the morning. It was a japanese style, so no bread. The food was delicious. The room itself was small but very tidy and clean. Good range of personal care items available close to the front desk."