I stayed here with my wife & 2 boys (12 & 9). This was my 1st time booking on VRBO. It defaults to USD even when you are in Canada & staying in Canada. I did not catch it. This was my mistake. I brought it up to the owner & she kindly agreed to give a discount & reduce the cleaning fee. This was very nice. It was to be after the stay. We arrived on Christmas Eve. At first it looked clean, but it was very poorly cleaned. Cleanser in the toilets but under the seat had dried urine stuck on. There was hair in the sink. Dish clothes put back with food on them. Microwave had food splatter inside. Dishes put away dirty. Downstairs: 2 dead wasps in the sink (December in Ontario). When was it last cleaned? Birthday cake left in the freezer. Blood & gloves on the bathroom floor. Downstairs bathroom looked used. We have pics, and sent them to VRBO. My wife spent 5 hours cleaning Christmas Day. Washed all dishes, towels & throw blankets. The owner was out of country but still responded. She was very sorry & offered to reimburse the whole cleaning fee. She said we could contact her property manager. I tried to text, but you can only call. Next morning, the manager showed up unannounced just after 9 am & woke up my son. We were still settling from the time change. There was nothing left to do, so we sent her away. We did not get to use the air hockey as there were no pucks & paddles. My wife did about 6 loads of laundry during that week & all worked well. The owner had good communication until we checked out. She text looking for air hockey pucks. I told her they were not there when we got there. A couple of day later I followed up about our refund. I got a message that we were not getting money back. I was shocked. The only info we got was “damage done to dryer vent system and air hockey equipment”. We did not damage the dryer vent system. It worked while we were there. We did not take air hockey pucks. I text her that & the pix of the poor cleaning. No response. No further explanation. We did not get any of the money back. No discount. No cleaning fee. No damage deposit. The damage deposit is big, and she will keep it. I thought it was her cleaners/manager, not her, so I offered not to give a bad review if she just returned money owed. She did not respond. I am a VP at a Berkshire Hathaway Company. Why would we take air hockey pucks? If the place was cleaned prior, they would have known they were missing. How or why would we damage the dryer vent? Beware!