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"I’ve had a bad experience as I was charged twice for the deposit! The money left my account and the reception staff asked me to pay again as the payment was pending, however they pre-authorised the payment! I checked in on the 21st March 2026! I still haven’t received the funds back by 02nd April 2026! The room was dirty when I checked in, I requested to be cleaned, they cleaned on the second day, but the floors were never mopped properly throughout my stay and dust was not cleaned properly! I stayed for 8 nights and I have been told that they clean the room every 3 days! In 8 days my room was cleaned twice plus one time the second day correction! I was reimbursed for some of the resort fee, however the inconvenience of still waiting for my money back is not a great experience! The staff was kind enough to let me check out at 12:30pm instead of 11am. "

"From the moment you enter, the lobby feels like a clean hotel. You are immediately welcomed by the front desk staff, making the check-in process quick and easy. The room wasn't ready, and although upgrades were offered, I declined. Shortly after, while sitting at the pool bar with a drink, I received a text message and soon afterward a call informing me that the room was available. The hotel staff is very well-trained and friendly. The room smells clean and was indeed cleaned; it is very well maintained. All amenities were working perfectly, and everything we needed was in the room. I find the breakfast at the pool bar in the morning was not the best; the location and food options were limited the coffee was not the best. The pool view room is spacious and comfortable."

"Wasn’t my favorite place. Conveniently located near the airport. It is loud, they leave ear plugs for you on the bed. Found pubic hair on the side of the bed, and the bathroom floor is some kind of foam flooring that in front of the toilet is raised and smells like urine. Didn’t notice the smell the first day, but the next morning when the air freshener wore off, you could definitely smell it. "

"Pool was good. Pool staff was excellent. Amenities in the room were lacking. The elevators were pathetic. Would take 15 mins to get to and fro from 36th floor "

"All pay for parking even for guests. Great location, tv connection kept breaking down was useless. A/C and refrigerator was old and loud. Cleanliness not great. Property needs work. Beach chairs and towels for beach was provided that was a plus."

"everything was amazing even the staff, the food, the ambience"

"Great hotel! Right on beach. A 15 min walk to Los olas blvd. Uber is about $15 average. Lots of golf carts but those are more expensive rides. Pools are nice. Lots of beach chairs "

"Everything was perfect!"

"did not use pool, room smeller damp and musty"