「My experience started on Friday night, when I discovered my reservations showed the check-in as Sunday, July 12, instead of Saturday, July 11. I reached out to the hotel and spoke with a representative (Carl) to see if he could help me with change or extend the reservation to include Saturday. He could care less, and that's how he proceeded to help me.
As an experienced banking employee of 30 years and a former military housing desk clerk/housekeeper, I thought the customer service was lacking,...
「My experience started on Friday night, when I discovered my reservations showed the check-in as Sunday, July 12, instead of Saturday, July 11. I reached out to the hotel and spoke with a representative (Carl) to see if he could help me with change or extend the reservation to include Saturday. He could care less, and that's how he proceeded to help me.
As an experienced banking employee of 30 years and a former military housing desk clerk/housekeeper, I thought the customer service was lacking,...
Gale