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"I am grateful to the service rendered by Nitta Teruo san and his team at the hotel. I had lost a hairline at the onsen area and thought I would never get it back. The hair clip, though small, was used by me since my pregnancy and had sentimental value. Teruo san went above and beyond to send the hair clip back to my next hotel in Tokyo. I really appreciate the team for going the extra mile to make our stay at the hotel a pleasant one. The hotel was huge and and the onsen was simply lovely. We will be back for sure!"

"Everything is perfect! "

"Lots of thoughtful touches - seat dads for the foot bath, detergents for laundry and dishwasher, the Onsen was great. How and location were excellent. Instructions on how to use the appliances - husbandry, laundry, TVs, etc. - far grief multi-language instructions. However, these brief instructions were, at times, far too brief. "

"Clean and spacious room ! Helpful staff at reception! We are all happy 😊 "

"The property was beautiful with historical Japanese architecture and amenities. We stayed in one of the villas, which was the quintessential Japanese ryokan experience. The room was very spacious. The outdoor onsen was perfect, but the indoor onsen could have been cleaner. The moisture from the hot spring steam seems to be taking a toll. Unfortunately, we had an awkward check-in experience being asked by one of the employees to wait outside because it wasn’t check-in time (it was 2:30pm, half an hour prior to check-in) even though other guests we had taken the shuttle from the train station with had been invited in. The rest of the check-in experience was not very warm or friendly, which tainted the rest of the stay for me. That said, the staff that served breakfast and helped us with check-out were wonderful and extremely friendly. "

"A very nice hotel. We loved the private onsens. "

"Very family friendly and lots of options for dinner and breakfast. "

"This was beautiful. The private onsen was wonderfully private and already warmed up for us on arrival. Beautiful view. Staff were so polite and attentive and dinner was delicious. Would highly recommend "

"Amazing food, beautiful and well kept rooms, and we loved the private balcony baths."