2/10 (非常に不満)
Pearlita、Marylamd
家族旅行
2020 年 1 月 2 日
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
This place is a dump. They have a pool that doesn't work, a stove with no connection, no fitted sheets on the bed, no towels, provide no extra linens for child and things bite you while you sleep....not mosquitoes either. The staff is very rude and aggressive. The manager hides when there is a problem and send repeated messages through staff staying that she is aware of the problem but fails to provide a solution. I had to walk around with my bags in a foreign country on my first visit.... child in tow.......feeling very scared, sad and vulnerable because I had to get as far away from this place as possible. To top it all off even though I left immediately the missing manager finally remembered how to communicate with me directly and threatened to charge my card for the entire stay because "she can". My credit card company is now fighting the charge. So even though I am now back in the United States two weeks later this bad dream called Paradise Suites Hotel in Gambja is still an issue for me. If you want a good vacation run away from this place. Please go to Gambia and choose another hotel. The country is great and there are lovely accomodations elsewhere.
Pearlita
2019 年 12 月に 14 泊滞在