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"Room is in good condition, clean and hygenic, about 5mins walk to nagano station, supermarket and departmental store."

"Staff was friendly and polite, the morning buffet was stunning."

"This deserves much more than an 8.4 rating. We had one of the best ski stays ever at the Arai and we’ve stayed at Chamonix, Aspen, Jackson Hole, and Big Sky. The hospitality and food was amazing with some of the best service possible. The price was so much more reasonable than any other US destination. Thank you Lotte Arai."

" Excellent ski resort, wish they had more options to dine at, but other then that, staff very freindly and helpfull, especially Miss Liu. She was very helpfull with transportation and getting around. Definitely recommend this Resort."

"Stayed 3 nights in an executive room on the 10th floor. It was clean, spacious, and with a good view of the station and the mountains. Will stay again."

"Fantastic location for a quick stay in Nagano "

"Great tidy warm hotel, very quiet and convenient."

"Amazing room and staff! Had the most relaxing stay here and would definitely come back if we are in the area"

"Hotel ideal for station. Small rooms and basic but we spent only a night before leaving. Suited our needs. Free lockers to store luggage which we used."