Verified review
2/10 Terrible
Andrew
Sep 10, 2026
1. I texted the property in Expedia app (contact property) about earliest and latest check in times. No reply. I texted Expedia about why I got no reply and they only foisted me back into the same unresponsive chat.
2. You need a Japanese translator to stay here! Thanks to him!
3. My Japanese friend called and got the front door code and room code. Great.
4. I made it into the building and room. I found batteries and pieces of plastic on the floor. Weird. I then figured out that the inner lock mechanism had fallen off the door and wouldn't work anymore!
5. I reassembled the lock. It was attached to the door with like a "Command Strip". Not nearly strong enough for a lock that needs to be there. Very worried it would fall off before I returned, locking me out.
6. My Japanese friend called again and they pointed him to a video "when the lock fails". Yes they have stashed a key for these situations. Yes they have a video since this must happen often.
7. I got the conventional key and felt more confident.
8. I later purchased super glue and affixed the lock myself.
9. This episode made me feel very uncomfortable about the whole stay. My friend group all felt that I had not chosen well.
Stayed 4 nights in Sep 2026







![[A] 4 double beds / 98 sq. m. / Projector / Kitchen, Non Smoking | Balcony view](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/131000000/130410000/130401100/130401087/4ff5bac5_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium)


















