Find hotels in Sandy Hook, Highlands

"I was very disappointed with my stay. There were several issues that made the experience stressful instead of enjoyable. First, there was not enough body wash provided, which was inconvenient. The WiFi also did not connect to the TV, and even after calling the front desk, no one was able or willing to help resolve the issue. The shower had a drainage problem and water would start flooding, so we had to rush through showers. Housekeeping was also below standard—the first cleaning was not done properly at all, with dusty floors and furniture still dirty. On top of that, the noise was constant. You could hear the elevators opening and closing all night, making it difficult to sleep. The pillows were also very uncomfortable and felt like they were falling apart. The iron in the room was not working either, which added more frustration during the trip. Overall, these issues made my stay less enjoyable and more stressful than it should have been. I expected a much better experience."

"The location couldn't be beaten. Cozy room with everything we needed. I would definitely stay here again. "

"Clean, the staff very kind. Super convenient with the shuttle to the airport. "

"Good"

"The staff is really helpful and wonderful. The breakfast is very good and the rooms have it all. The street is super cute and close to the pier! Highly recommend."

"The room was nice and quiet. I had a good stay at the hotel but when I woke up the next morning, the breakfast area had no coffee and their breakfast wasn’t very appetizing."

"My stay at your hotel was horrible. The customer service was horrible no eye contact barely spoke when asked a question was told to wait till morning for the next shift to arrive they will have my answers I drove around for 30+ minutes looking for parking because I was told it was full when it wasn’t they just didn’t want to do they job. Spoke to someone else who then told me to fill out a paper and leave my key. When I also asked about the pool I was just told to go down stairs and see if it’s available because the pool gets rented out. I have never been treated like I don’t exist very unacceptable. I have paid almost 600 and a 3 hour drive to not feel comfortable. I really hope you do another training on your customer service with your workers just horrible."

"Great location, nearby the ferry to liberty island. Staffs are polite and always helpful."

"The staff was fantastic and friendly. The room I stayed in was very beautiful and clean. If there was anything to change it would be the parking."