「Mi estancia fue excelente, el servicio de los butler's luis y alexis fue genial muy atentos, en la piscina de niños igual ever y mauricio siempre pendiente de nosotros y en el restaurant lotus el chef gerry tambien. Solo algo que señalar que no nos gusto fue que tuvieran el restaurant Barracuda de niños cerrados por la supuesta baja ocupacion del hotel eso lo vi mal porque si tienes 8 restaurant de adultos como vas a cerrar el unico que tienes para niños y otra cosa que deben mejorar es el menu...
「The reservations for restaturants which serve dinner are possible only at least 2 days in advance. Therefore I coudn' t make reservation for the first 2 days, I was offered only 9 pm slots which is too late because of my kids. Quite disappointing.」
「To begin with Maria Teresa from VIP conceirge took care of our group. Since I am an Expedia Gold Member we were able to get upgraded to the TRS Coral Hotel- Adults only. I can't thank Maria enough for the amazing upgrade. If you have a chance to stay at the TRS Coral side, it is worth every dollar! We upgraded to the LOFT suite and it was a beautiful story LOFT and the most amazing room we have ever stayed in. Lilly from the check-in counter took care of us while checking in. We had butler...
「We had a lovely time at this resort! Before arrival, I had sent an email the FS butler team regarding wishlist and had done research on FB groups on this. Upon arrival, they did not disappoint. We were welcome into our room with lovely gifts for our kids, fruits and desserts on the table. Also, the provided many amenities for our kids that's tailored for kids.
Both the Kids Club were great! Being able to drop the kids off at the main Kids Club was great. They had a great time. The FS Kids Club...