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"Excellent property, location is at the end of city center. Easy walk to restaurants and grocery stores. Restaurants are open late. We arrived late in town and found all the restaurants open for dinner. Two times we needed assistance in the room, a safe we could not unlock and extra bathroom supply, staff was immediately at the door. Breakfast was excellent, lots of options.my daughter is vegan and she had fruits,vegetables,quinoa dish and kombucha teas are so appreciated. Definitely recommend this hotel."

"A Dreamy Stay at Xelena: Elegance, Comfort, and Stunning Views! ​Rating: 5/5 ⭐⭐⭐⭐⭐ ​(Note: I am writing this review 10 minutes before checking out to capture my final impressions). ​Our stay at Xelena Hotel & Suites was nothing short of magical. From the moment we stepped into this beautiful mansion, every detail was handled with pure professionalism by almost everyone we encountered. ​The Welcome & Room ​The check-in was seamless, and our luggage was delivered to the room before we even finished the paperwork! The hotel hallways have an enchanting scent that makes the atmosphere feel truly dreamy. Our room offered a breathtaking view of Lake Argentino, and it was impeccably clean with an excellent bed and high-quality amenities. ​The Breakfast & Unique Details ​Breakfast was outstanding, with a wide variety of fresh pastries, cheeses, and even hot chocolate to enjoy by the window. We also loved the eco-friendly water refill station near reception; the water is exceptionally pure and light. ​Final Feedback for Management ​Despite our wonderful stay, I must mention a disappointing incident during our final minutes. We were waiting in the lobby for a taxi, yet the lady at the reception ordered a taxi for a British guest who arrived 15 minutes after us (and who hadn't even paid the late check-out fee of 160,000 Pesos). This caused us unnecessary waiting time for the next taxi. I hope this specific staff member receives proper feedback to ensure fair treatment for all guests in t"

"Great staff, they are very attentive. Room clean and tidy, the only down point is that their breakfast is not that impressive but other than that I highly recommend the `hotel"

"very well.Thanks"

"We had a nice stay, enjoyed the room with the fireplace and jacuzzi. Very friendly staff: the 2 gentlemen at the reception, the young man how was working at the bar and the old lady that was serving breakfast."

"Instalaciones y arquitectura muy lindas, el área del spa excelente y sus jardines encantadores con los colores del otoño!! El desayuno delicioso, gran variedad de panes."

"Room smelled bad--like body odor. Shower was good and hot. Breakfast was nice. And most of the rest of the facility was clean."

"Es muy buen hotel ,bien unicado y el desayuno es excelente muy variado y delicioso, el personal muy amable ."

"It was so-so but not expensive... The breakfast was decent. Many pastry options, eggs, juices, fruit. We had dinner the first night, pizza and pasta - neither was good but to be fair the pizza was consistent with what we saw at other places so maybe that's how they like it (3x cheese, little sauce, finger think sausage). First week of April it was just above freezing outside. The room had radiator heating which was too hot and dry. The first thing I did was turn it off and open the window which was better but so-so. We were there 3 nights and the wife woke-up with a nose-bleed the first morning, probably the dry air. She was ok the next 2 nights. The room condition was dated but if you remove grandma's bed cover it was ok. The mattresses were not comfortable. WiFi and cellular reception were good. We rented a car and parking was easy. Without a car the location would be awkward - maybe ok with an Uber. I'd guess it's roughly 1.5 miles from the center of town and it was often windy/rainy so not the most walkable. Weather changes quickly there. I saw a sign for a massage at a reasonable rate but when I asked the front desk at 5pm if I could get one the guys kind of laughed. I asked if it's too late and they said yes. Ok... no offer to book one for later etc. If you do a car rental at the airport, beware that "Rent-a-car Argentina" is actually "EuropCar". Neither the Expedia nor Car Rental directions mentioned this, I had to ask someone - I reported it to Expedia."