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"Breakfast was great & onsen was clean, no fresh towel service at the onsen"

"An absolutely incredible property in Hakone. We couldn’t imagine a better experience in the area. Staff was very welcoming and inviting upon arrival, and the general ambiance in the lobby gave us a sense of relaxation immediately. Off-property Kaiseki dinner was a great experience, with amazing presentation of dishes and fantastic service. Onsen facilities were great, very clean with many amenities. Wonderful experience overall, thanks for making our first time in Hakone a memorable one!"

"Everything about this property is outstanding from the gorgeous gardens and the comfortable onsen to the helpful staff and convenient location with shuttle into town. The food was some of the best we experienced during our visit to Japan. Our room (in the main building) was exquisite. We appreciated the efforts to respect and highlight the building’s history."

"This hotel was very nice. Our room was comfortable and nicely appointed. My only comment here is that we had requested a river view. There is construction across the river so it wasn't the beautiful view I was expecting. Of course that is not the hotel's fault, but it is worth noting. The staff was wonderful! Very helpful. They have a shuttle to the beginning of the Hakone Loop, which was helpful. We enjoyed the onsen in the hotel, Great place to relax. The restaurant and bar were very good. We had an excellent dinner there. And had their buffet breakfast twice. I would recommend this hotel."

"Clean and very spacious room. Very good breakfast. Disappointed that there is no Onsen attendant in the morning. Lost something in the locker room and there was no one to ask about the item. Front desk tried to help the best they could but to no conclusion."

"Thoroughly enjoyed our stay at the hotel and everything was to a high standard. Would stay there again ."

"Amazing experience with the onsen next door and it’s included for the stay, breakfast is great and the view of Mt Fuji is fantastic, clean room and facilities, I can surely recommend this to family and friends."

"Good hotel and convenient !!"

"Great breakfast. Different options in building A and building B. Suitable for different preferences. One of the best breakfast amongst Japanese hotels 🏨 😋 "