Find hotels in Otay, Chula Vista

"it was all just ok. staff did not seem to fully understand check in process?"

"Check in was easy and the staff were friendly. The suite was clean and the property was nice. "

"We stayed for an event and we had to wait 1hour to be checked in while there was 3 staff members chatting in the corner and the line was out the door. We also were offered an upgrade for our room which we paid for to have a balcony and they gave us the balcony where you couldn’t even step outside just open the door. I also left an item in the room and they wouldn’t allow me to get it then when I called as I was instructed to do they said the room was clean so it was definitely taken out of the room! We will never be staying there for boots in the park again. Terrible experience "

"Very clean property. Next door to Starbucks and other restaurants in walking distance. Near cruise port. "

"Love the hotel. Everything is beautiful. The location can’t be beat"

"Room didn’t have a tub for kids, microwave to heat food and the toilet was more like a potty chair… tiny. "

"Love this place. Real heated pool that is amazing and I love the front desk staff. Will be back again and try to stay here again. "

"yes"

"Very disappointed with our stay at Handlery Hotel (4/9–4/12). It was nothing like advertised and far from the relaxing getaway we booked. Our room was placed directly by a housekeeping closet. Every morning around 6:30–7:00 AM staff gathered there talking loudly, using phones, and slamming doors, waking us up daily. The walls were also very thin, so we heard loud neighboring guests late at night and a nearby dog left alone howling for long periods. The room had multiple cleanliness issues: mold in the bathroom, bubbling wallpaper from moisture, dusty conditions, and a dirty balcony with cobwebs. We tried using the jacuzzi on day one, but it was extremely foamy and dirty, so we never used it again. We asked to be moved shortly after check-in because of the room location and were told no. Later, an extra pillow delivered to us smelled strongly of body odor and was unusable. We were also denied a hotel-offered amenity after staff asked if we booked through Expedia. Most frustrating, after Expedia contacted the hotel, they denied any refund claiming we never complained. That is false. I raised concerns Thursday within 15 minutes of check-in and again Saturday afternoon. Same front desk employee both times, rude each time, and apparently documented nothing. Dirty, noisy, poorly maintained, and poor customer service."