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Best Western Chula Vista/Otay Valley Hotel

Photo gallery for Best Western Chula Vista/Otay Valley Hotel

Featured Image
Outdoor pool
Outdoor pool
In-room safe, desk, iron/ironing board, free cribs/infant beds
In-room safe, desk, iron/ironing board, free cribs/infant beds

Overview of Best Western Chula Vista/Otay Valley Hotel

Best Western Chula Vista/Otay Valley Hotel

2.5 out of 5

3.8/5 Good

Guests rated this property 4.0/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Breakfast included
  • Parking included
  • Air conditioning
  • Gym

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitizer provided
  • Personal protective equipment
  • Social distancing
91911, CA, Chula Vista, 4450 Main Street

Explore the area

  • Popular LocationKaiser Permanente Otay Mesa Medical Offices2 min drive
  • Popular LocationSharp Chula Vista Medical Center4 min drive
  • Popular LocationAquatica6 min drive
  • AirportSan Diego, CA (SAN-San Diego Intl.)19 min drive

Choose dates to view prices

About this area

Chula Vista

Best Western Chula Vista/Otay Valley Hotel is located in Otay, a neighborhood in Chula Vista, and is near the airport. Check out an event or a game at Chula Vista Elite Athlete Training Center, and consider making time for Aquatica, a top attraction not to be missed. Spend some time exploring the area's activities, including outlet shopping.

What's nearby

  • Kaiser Permanente Otay Mesa Medical Offices - 2 min drive
  • Sharp Chula Vista Medical Center - 4 min drive
  • North Island Credit Union Amphitheatre - 4 min drive
  • Las Americas Premium Outlets - 5 min drive
  • Aquatica - 6 min drive

Getting around

  • Iris Avenue Trolley Station - 4 min drive
  • San Diego Santa Fe Depot - 16 min drive
  • San Diego Intl. Airport (SAN) - 19 min drive

About this property

Best Western Chula Vista/Otay Valley Hotel

Chula Vista hotel in Otay with free breakfast and outdoor pool
An outdoor pool, a fitness center, and a business center are available at this smoke-free hotel. Free continental breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, dry cleaning, laundry facilities, and a 24-hour front desk are onsite. All 118 rooms boast deep soaking tubs and offer free WiFi and TVs. Other amenities available to guests include free wired Internet, refrigerators, and microwaves.
Best Western Chula Vista/Otay Valley Hotel offers 118 air-conditioned accommodations, which are accessible via exterior corridors and feature safes and complimentary newspapers. Televisions come with premium cable channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations with deep soaking bathtubs and hydromassage showerheads, complimentary toiletries, and hair dryers.

This Chula Vista hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Housekeeping is provided daily. Renovation of all guestrooms was completed in January 2020.

Recreational amenities at the hotel include an outdoor pool and a fitness center.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Follows standard cleaning and disinfection practices of We Care Clean (Best Western)
Follows industry cleaning and disinfection practices of SafeStay (AHLA - USA)

Social distancing

Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Masks are required at the property
Hand sanitizer provided
Individually-wrapped food options available for breakfast
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free continental breakfast

Things to do

  • Fitness center
  • Outdoor pool

Family friendly

  • Free cribs/infant beds
  • Laundry facilities
  • Microwave
  • Outdoor pool
  • Refrigerator

Conveniences

  • Elevator
  • Free newspapers in lobby

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage

Languages spoken

  • English
  • Spanish

Business services

  • Business center
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Assistive listening devices available
  • Braille signage
  • Handrails in hallways
  • Handrails in stairways
  • In-room accessibility (select rooms)
  • Lever door handles
  • Phone accessibility kit
  • Pool hoist on site
  • Roll-in shower (select rooms)
  • Stair-free path to entrance
  • Vibrating pillow alarm
  • Well-lit path to entrance
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking
  • Wheelchair accessible (may have limitations)

More

  • Renovated entire property - January 2020
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Free cribs/infant beds

Bathroom

  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Shower/tub combination
  • Towels

Entertainment

  • Cable channels
  • Premium channels
  • TV

Food and drink

  • Microwave
  • Refrigerator

More

  • Access via exterior corridors
  • Desk
  • Free local calls
  • Free newspapers
  • Iron/ironing board
  • Safe

Similar properties

See similar properties

Policies

Check-in

Check-in from 4 PM - 11 AM
Early check-in subject to availability
Early check-in is available for a fee (amount varies)
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

The following facilities or services will be unavailable from July 1 2021 to January 1 2022 (dates subject to change):
  • Dining venue(s)
  • Fitness facilities
Due to COVID-19, this property’s food and beverage options may be limited.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals welcome)
Service animals are exempt from fees

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs (infant beds)

Property payment types

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability, amount varies)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and JCB International; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Property is also known as

Best Western Otay
Best Western Otay Valley Hotel
Best Western Plus Otay
Best Western Plus Otay Valley
Best Western Plus Otay Valley Chula Vista
Best Western Plus Otay Valley Hotel
Best Western Plus Otay Valley Hotel Chula Vista
Otay Valley Best Western
Best Western Vista/Otay Valley Hotel
Best Western Chula Vista/Otay Valley
Best Western Vista/Otay Valley
Holiday Inn Chula Vista
Chula Vista Holiday Inn
Best Western Chula Vista/Otay Valley Hotel Hotel
Best Western Chula Vista/Otay Valley Hotel Chula Vista
Best Western Chula Vista/Otay Valley Hotel Hotel Chula Vista

Frequently asked questions

Overall score and ratings

3.8

Good

Rating 5 - Excellent. 338 out of 977 reviews
5 - Excellent 35%
Rating 4 - Good. 327 out of 977 reviews
4 - Good 33%
Rating 3 - Okay. 133 out of 977 reviews
3 - Okay 14%
Rating 2 - Poor. 100 out of 977 reviews
2 - Poor 10%
Rating 1 - Terrible. 79 out of 977 reviews
1 - Terrible 8%

4.0/5

Cleanliness

4.0/5

Staff & service

3.7/5

Amenities

3.8/5

Property conditions & facilities

3/5 Okay

Traveled with partner
Liked: Staff & service
Ok for price
Stayed 1 night in Oct 2021

3/5 Okay

Business traveler, Traveled with partner
good breakfast and near to where we wanted to be
Stayed 1 night in Oct 2021

1/5 Terrible

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
Room smelled like smoke. Also walls had stains on wall. Wouldn't recommend this place to anyone.
Stayed 1 night in Oct 2021

4/5 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly, professional, cleanliness, easy check in/out.
Stayed 27 nights in Sep 2021

3/5 Okay

Traveled with family
Disliked: Cleanliness
Room smelled funny. Bathroom was disgusting. Mold in the shower and corners of the floor were filthy. Spiders in one corner of the ceiling. Just an overall feeling of not well cleaned. Not what I expected from a Best Western.
Stayed 2 nights in Oct 2021