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Reviews of The St Regis Osaka

5 out of 5
The St Regis Osaka
3-6-12 Honmachi, Chuo-ku, Osaka, Osaka-fu

Reviews

9.4

Exceptional

Rating 10 - Excellent. 546 out of 698 reviews" "
Rating 8 - Good. 113 out of 698 reviews" "
Rating 6 - Okay. 25 out of 698 reviews" "
Rating 4 - Poor. 8 out of 698 reviews" "
Rating 2 - Terrible. 6 out of 698 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

8.8/10

Amenities

9.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Sandy, Federal Way

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a wonderful stay at the St. Regis! The staff was super accommodating and went above and beyond to ensure our stay was great! The premises were clean and so was our room. The food was great (I ate at the bar, the restaurant, and the breakfast station downstairs). Everything was amazing and I will definitely be coming back when I return to Osaka.
Stayed 3 nights in Mar 2024

10/10 Excellent

Richard

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A convenient, nice place to stay in Hommachi, central Osaka. Covered pedestrian walkways and subway stations are nearby.
Stayed 3 nights in Mar 2024

10/10 Excellent

Priyanka

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is centrally located, and the service is unmatched. The hotel is beautiful, rooms spacious, and the bar is gorgeous as well. We would stay here every time we come back to Osaka!

10/10 Excellent

Tsung-Han

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is cozy and all the staff are really nice.
Stayed 5 nights in Oct 2023

10/10 Excellent

Anna

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an amazing experience. The butler service was out of this world, catering to all of our needs. La Veduta restaurant was amazing, the decor food and service was fantastic. The location of the hotel is walking distance to shopping and the famous Dotonbori precinct. The concierge were fantastic in recommending great restaurants in the area. Overall we cannot fault it, just incredible! Thank you to the team at St Regis for looking after us. ❤️🥰
Stayed 3 nights in Oct 2023

8/10 Good

Mohammed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

10/10 Excellent

Mickey, Northbrook

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice
Stayed 3 nights in Sep 2023

2/10 Terrible

August

Business traveler, Traveled with partner
Disliked: Amenities
This is a joke for a luxury hotel. Room very nice but everything else absolutely lacking. Food is average at best. Service unreliable. I recommend replacing the manager who obviously has no idea how to manage a luxury property.
Stayed 2 nights in Sep 2023

10/10 Excellent

gioia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

8/10 Good

Paulino

Stayed 2 nights in May 2023

10/10 Excellent

Ramon

Liked: Property conditions & facilities, room comfort
Stayed 3 nights in May 2023

10/10 Excellent

Fahad

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The staff are wonderful.

10/10 Excellent

denise

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
beautiful hotel
Stayed 2 nights in Apr 2023

8/10 Good

sherry

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Almost everything that we expect from a St. Regis property with the two following exceptions. We left our room every day between 630 and 8:30 AM, returning on one of the days at 4 PM only to find housekeeping first making up the room. I’m certain because he was rushing we were left without towels, bathmats, toiletries, complementary water and floor tiles exposing the shower drain. When we called the Butler service to request those items we were first told that it would take some time to receive them. All we wanted to do was come back from a long day of touring to shower, change and go out for dinner. This created a bit of an inconvenience. One should be concerned when you send something out for dry cleaning as their chemicals on much harsher than those in the US, ruining a brand new expensive pant and top, which came back all pilled. (Laundry service is amazing) The concierge is very helpful in obtaining train tickets and car reservations. However, upon our departure, he was a bit rude. Service during breakfast is attentive, and food selection is delicious. We would absolutely stay again, but wanted to mention a few things to help others.

10/10 Excellent

Vincent

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Mold in showers. Mismatched kimono sash. Awkward forced butler conversation. Cigarette burned furniture. Extremely expensive dinner. Bar is always booked up and therefore not usable by hotel guests. 5/5 stars.
Stayed 6 nights in Mar 2023

4/10 Poor

Eugene Pio P S

Traveled with group
Liked: Staff & service
Disliked: Property conditions & facilities
The property is severely run down and lack of proper maintenance to be a 5-6 stars hotel.
Stayed 4 nights in Mar 2023

8/10 Good

Sze Ling

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
professional service great location very friendly staff
Stayed 2 nights in Jan 2023

8/10 Good

Sze Ling

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
professional service great location very friendly staff although a few things was not working in two of the rooms we stayed, it could be more carefully checked and well maintained i m sure
Stayed 1 night in Jan 2023

8/10 Good

Yuen pik

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Location is the best

10/10 Excellent

Karis

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great services and feels like home

10/10 Excellent

MA CECILIA

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is helpful, walkable location , breakfast has varieties and our room is spacious and has amazing view of Osaka.
Stayed 2 nights in Nov 2022

4/10 Poor

Verified traveler

Stayed 1 night in Sep 2020

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was very comfortable and the restaurant if expensive were good - the staff were excellent although English was not a superior language! in some cases
Stayed 3 nights in Feb 2020

10/10 Excellent

raymond

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2020

10/10 Excellent

Fan, HK

Traveled with family and small children, Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Good 5 star hotel but location is not very good if you come from airport
Stayed 2 nights in Dec 2019

10/10 Excellent

TSZ KI JACKY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2019

10/10 Excellent

Rhonda, Modesto, California

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a beautiful hotel, close to transportation and walking distance to restaurants & shopping. But, the best thing about it was the staff and their attention to detail. On a couple of occasions, when asked about specific types of restaurants, they actually walked us to the restaurant! They were extremely helpful, kind and greeted us pleasantly each time we left and returned to the hotel. It was a wonderful experience!
Stayed 11 nights in Nov 2019

6/10 Okay

Verified traveler

Stayed 3 nights in Oct 2019

10/10 Excellent

Ryan

Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2019

10/10 Excellent

Verified traveler

Stayed 3 nights in Oct 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Aug 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service
Stayed 2 nights in Aug 2019

10/10 Excellent

Ghada

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous hotel with top notch service
As always the St. Regis has the highest quality of service. The rooms, bedding views are top notch! Our butler was always available to make sure we are enjoying our stay. The concierge was also always providing us with info for best restaurant, train to take etc. the only thing we did not care for is the food in the italian restaurant, it is Very pricey and the food is just average.
Stayed 3 nights in Aug 2019

10/10 Excellent

Lok Ting

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Stayed 1 night in Aug 2019

6/10 Okay

Verified traveler

Stayed 2 nights in Aug 2019

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
I like the location and the view from my room was great. After coming from the Ritz of Kyoto, I find that the customer service was a bit lacking.
Stayed 1 night in Jul 2019

8/10 Good

Verified traveler

Stayed 3 nights in Jul 2019

10/10 Excellent

JeffV, Vancouver Canada

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful bar, fabulous staff, really wonderful Italian restaurant. Rooms were perfect and the turndown service is amazing. Great boutique hotel in the heart of Osaka. Also located at the North start of Shinsaibashi-suji, which is the 10 block long covered shopping corridor which leads you right to Dotombori (famous outdoor food and entertainment area). Overall a perfect stay. May just have to come back to Osaka to stay here again.
Stayed 2 nights in Jul 2019

4/10 Poor

Verified traveler

Liked: Cleanliness
Disliked: Staff & service
Stayed 3 nights in Jun 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in May 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in May 2019

10/10 Excellent

MichaelChou

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is perfect with a winderful teppanyaki restaurant on the 12/F of the hotel.
Stayed 4 nights in Apr 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2019

10/10 Excellent

Lance

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Apr 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Mar 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities
Stayed 6 nights in Mar 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was first class. Excellent facilities Xbox beautiful rooms.
Stayed 2 nights in Mar 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Feb 2019

10/10 Excellent

Verified traveler

Stayed 1 night in Mar 2019