Restaurant

Reviews of Centara Grand Hotel Osaka

5 out of 5
Centara Grand Hotel Osaka
Nambanaka, Naniwa-ku, 2-11-50 33, Osaka, Osaka Prefecture

Reviews

9.4

Exceptional

Rating 10 - Excellent. 333 out of 425 reviews" "
Rating 8 - Good. 61 out of 425 reviews" "
Rating 6 - Okay. 14 out of 425 reviews" "
Rating 4 - Poor. 8 out of 425 reviews" "
Rating 2 - Terrible. 9 out of 425 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Rebecca

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel and spacious room. Will definitely stay at this hotel again next time we visit Osaka.
Stayed 2 nights in May 2024

10/10 Excellent

Timothy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a nice stay. We stayed higher up which is definitely quieter
Stayed 4 nights in May 2024

10/10 Excellent

Andrew

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient spot. 15min walk to Dontonburi. Hotel very clean and rooms very spacious. Friendly staff
Stayed 5 nights in Apr 2024
Response from Saranporn Bunfuengfu on May 12, 2024
Thank you for staying with Centara Grand Hotel Osaka. We truly appreciate your choice to stay with us during your time in Osaka. We hope your experience with us was nothing short of excellent and that you were able to create wonderful memories exploring the vibrant city of Osaka.We are delighted to hear that you found our hotel convenient and our rooms spacious and clean. It's fantastic to know that you found our staff friendly and accommodating during your stay.We hope to have the pleasure of welcoming you back to Centara Grand Hotel Osaka in the future. Thank you once again for choosing to stay with us. Regards, The Entire Centara Grand Hotel Osaka Team

10/10 Excellent

ShanShan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s brand new hotel with walking distance to namba station. Lots of restaurants just downstairs and a shopping mall as well. I would love to stay here again.
Response from Saranporn Bunfuengfu on May 12, 2024
Thank you for staying with Centara Grand Hotel Osaka. We're delighted to hear that you enjoyed your time with us and that our convenient location added to your experience. It's always our goal to provide a comfortable and memorable stay for all our guests. We hope you were able to explore Osaka's vibrant culture, indulge in delicious cuisine, and create wonderful memories during your visit. Your kind words motivate us to continue delivering exceptional hospitality, and we look forward to welcoming you back for another enjoyable stay in the future. Regards, The Entire Centara Grand Hotel Osaka Team

10/10 Excellent

Austin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Hotel! Location very close to Namba station and an easy walk to Dontonburri and many shopping areas. I recommend walking through the Namba Park upper area over the street for great shopping and restaurants. Hotel is very new and our room had an amazing view of the cityscape. Room was large and bed was very comfortable with new TVs. Their automated bar on the top floor is also very cool and gives a great view of the whole city day or night! Staff were phenomenal at helping us with our baggage and holding til our departure. Highly recommend this hotel for any Osaka trip!
Stayed 3 nights in Apr 2024
Response from Saranporn Bunfuengfu on May 8, 2024
Thank you for staying with Centara Grand Hotel Osaka. We are thrilled to hear that you had a fantastic experience during your time with us. It warms our hearts to know that you enjoyed our prime location near Namba station and found it convenient to explore the vibrant streets of Osaka.We are delighted that you appreciated the modern amenities and comforts of your room, as well as the breathtaking cityscape views it offered. It's fantastic to hear that our team members were able to enhance your stay with their exceptional service, assisting you with your needs and ensuring a memorable experience. Thank you once again for choosing Centara Grand Hotel Osaka. We hope to have the pleasure of welcoming you back in the near future for another unforgettable stay. Regards, The Entire Centara Grand Hotel Osaka Team

10/10 Excellent

Leah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Saranporn Bunfuengfu on May 12, 2024
Thank you for staying with Centara Grand Hotel Osaka. We hope your time with us was filled with unforgettable experiences and that you were able to create wonderful memories during your stay in Osaka. Our team strives to provide exceptional service and a comfortable environment, and we sincerely appreciate the opportunity to have hosted you.Thank you once again for choosing Centara Grand Hotel Osaka. We hope to welcome you back in the near future. Regards, The Entire Centara Grand Hotel Osaka Team

10/10 Excellent

Jason

I didn’t book this room and am still in Denver CO. Please send me a rebate
Stayed 1 night in May 2024

10/10 Excellent

Pui Lam

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If I can give more than 5 stars I would - this place is seriously what every 5 star hotel should be! The staff were extremely friendly and the rooms are huge! The layout of the rooms were super optima and although Japan is known for its cleanliness ; this hotel doesn’t miss with how clean it gets! I would highly recommend staying here in Osaka away from crowds yet convenient to get to places! I will definitely choose to stay here again!
Response from Saranporn Bunfuengfu on May 7, 2024
Thank you for staying with Centara Grand Hotel Osaka. We're thrilled to hear that you had such a fantastic experience during your time with us. It's our aim to provide exceptional service and unforgettable stays, and we're delighted to know that we were able to meet and exceed your expectations.Your kind words mean a lot to us, and we can't wait to welcome you back for another memorable stay. Should your travels bring you to Osaka again, we'll be here to ensure your next experience is just as exceptional. Regards, The Entire Centara Grand Hotel Osaka Team

10/10 Excellent

Carolyn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and great service. We stayed in the club section - fabulous
Stayed 1 night in May 2024
Response from Saranporn Bunfuengfu on May 7, 2024
Thank you for staying with Centara Grand Hotel Osaka. We truly appreciate your choice to spend your time with us during your visit to Osaka. We hope your stay was filled with delightful experiences and that you were able to create wonderful memories.We're thrilled to hear that you enjoyed your time in the club section and found it to be fabulous. It's our aim to ensure that every aspect of your stay exceeds your expectations, and it's gratifying to know that we succeeded in providing you with a memorable experience. Your feedback is invaluable to us as we strive to continually improve and enhance our services.Once again, thank you for choosing Centara Grand Hotel Osaka for your stay. We hope to have the pleasure of welcoming you back in the future for another exceptional experience. Regards, The Entire Centara Grand Hotel Osaka Team

10/10 Excellent

Too

Liked: Cleanliness, staff & service, property conditions & facilities
Great service
Stayed 2 nights in Mar 2024
Response from Saranporn Bunfuengfu on May 5, 2024
Thank you for staying with Centara Grand Hotel Osaka. We're delighted to hear that you had a positive experience with us and that our service met your expectations. We strive to provide all our guests with exceptional service and comfort throughout their stay, and it's gratifying to know that we succeeded in making your time here enjoyable. We hope your visit to Osaka was filled with memorable experiences. Your comment about our great service is truly appreciated and serves as motivation for our team to continue delivering top-notch hospitality to all our guests. We're committed to maintaining this standard of excellence and ensuring that every guest feels welcomed and valued throughout their stay. Should your travels bring you back to Osaka, we would be honored to welcome you again and ensure another memorable stay.Regards,The Entire Centara Grand Hotel Osaka Team

10/10 Excellent

Saul

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Brand new property situated in the perfect location. Rooms were spacious, staff was great and the breakfast buffet was unreal. I’d only stay here if I go back to Osaka.
Stayed 2 nights in Apr 2024
Response from Saranporn Bunfuengfu on May 5, 2024
Thank you for staying with Centara Grand Hotel Osaka. We truly appreciate your decision to choose our hotel for your accommodation needs during your time in Osaka. It brings us immense joy to hear that you enjoyed your stay with us and that our spacious rooms, exceptional staff service, and delightful breakfast buffet contributed to making your experience memorable. We strive to provide our guests with nothing but the best, and your kind words motivate us to continue our efforts in exceeding expectations.We are delighted to hear that you found our property to be in the perfect location for your visit to Osaka. We hope that during your stay, you were able to explore and create wonderful memories in our vibrant city. Should your travels bring you back to Osaka in the future, it would be our pleasure to welcome you back to Centara Grand Hotel Osaka for another exceptional stay.Regards,The Entire Centara Grand Hotel Osaka Team

10/10 Excellent

Yasmin

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Brand new hotel met expectations. Close enough to shops, Dotonboro, and other sites while still being away and quiet. The breakfast buffet is a must-try. Only negative of the stay was coming to our room and there being hair still in the bathroom floor. Extra attention needed in cleaning.
Stayed 2 nights in Apr 2024
Response from Saranporn Bunfuengfu on Apr 30, 2024
Thank you for staying with Centara Grand Hotel Osaka. We're thrilled to hear that your experience with us was mostly positive and that you found our location convenient for exploring Osaka's vibrant attractions. It's wonderful to know that you enjoyed our breakfast buffet - we strive to provide a delightful culinary experience for all our guests. Your feedback about the cleanliness of your room is duly noted, and we apologize for any inconvenience caused. Rest assured, we will address this with our housekeeping team to ensure a more thorough cleaning in the future. We hope that despite this, you were still able to create wonderful memories during your time in Osaka. We appreciate your valuable feedback and look forward to welcoming you back for an even more memorable stay.Regards,The Entire Centara Grand Hotel Osaka Team

10/10 Excellent

juan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good hotel , excellent staff and very clean, I really recommend this hotel , thank you
Stayed 4 nights in Apr 2024
Response from Saranporn Bunfuengfu on Apr 28, 2024
Thank you for staying with Centara Grand Hotel Osaka. We truly appreciate your choice in accommodations during your time in Osaka. We hope your stay with us was filled with unforgettable moments and that you were able to create wonderful memories exploring the vibrant city of Osaka.We're thrilled to hear that you found our hotel to be very good, our staff excellent, and our premises very clean. It's always our aim to provide exceptional service and maintain the highest standards of cleanliness for our guests. Your recommendation means a lot to us, and we're grateful for your kind words.Should your travels bring you back to Osaka, we would be honored to welcome you once again at Centara Grand Hotel Osaka. Warm regards,The entire Centara Grand Hotel Osaka Team.

10/10 Excellent

Yoshihisa

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Cool
Stayed 2 nights in Apr 2024
Response from Saranporn Bunfuengfu on Apr 29, 2024
Thank you for staying with Centara Grand Hotel Osaka. We sincerely appreciate your choice in accommodation during your time in Osaka. We hope that your stay with us was nothing short of excellent and that you were able to create wonderful memories. Our team strives to provide exceptional service and ensure that every guest enjoys a comfortable and memorable experience during their visit.If you have any comments or feedback about your stay, please feel free to share them with us. Your input is invaluable as we continuously strive to improve our services and exceed the expectations of our guests. We genuinely hope to have the pleasure of welcoming you back to Centara Grand Hotel Osaka in the future. Thank you once again for choosing us as your home away from home in Osaka.Regards,The Entire Centara Grand Hotel Osaka Team

10/10 Excellent

Mitchell

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property, good location. Friendly and helpful staff.
Stayed 3 nights in Apr 2024
Response from Saranporn Bunfuengfu on Apr 23, 2024
Thank you for staying with Centara Grand Hotel Osaka. We truly appreciate your choice to stay with us during your time in Osaka. We hope that your experience with us was nothing short of exceptional and that you were able to create wonderful memories exploring the vibrant city of Osaka.We're delighted to hear that you found our property to your liking and enjoyed our convenient location. Your kind words serve as encouragement for us to continue delivering the best possible hospitality experience to all our guests.Once again, thank you for choosing Centara Grand Hotel Osaka. Should your travels bring you back to Osaka, we would be honored to welcome you back for another memorable stay. Regards, The Entire Centara Grand Hotel Osaka Team

10/10 Excellent

Nicholas, Vancouver

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay. Recommend the club lounge level. Great service.
Stayed 4 nights in Apr 2024
Response from Saranporn Bunfuengfu on Apr 23, 2024
Thank you for staying with Centara Grand Hotel Osaka. We truly appreciate your choice to spend your time with us during your visit to Osaka. It was our pleasure to have you as our guest, and we hope your stay was nothing short of exceptional. We trust that you were able to create wonderful memories while exploring the vibrant city of Osaka, and that your time with us added to the richness of your experience.We are delighted to hear that you had a great stay and enjoyed the amenities offered at our club lounge level. Providing excellent service is a cornerstone of our commitment to our guests, and we are thrilled that you found our team to be accommodating. Should your travels bring you back to Osaka, we would be honored to welcome you once again at Centara Grand Hotel Osaka. Regards, The Entire Centara Grand Hotel Osaka Team

10/10 Excellent

Richmond

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved that the 2nd floor was connected to practically everything. Highly convenient.
Stayed 5 nights in Apr 2024
Response from Saranporn Bunfuengfu on Apr 23, 2024
Thank you for staying with Centara Grand Hotel Osaka. We sincerely appreciate your choice to spend your time with us during your visit to Osaka. We hope that your stay was nothing short of exceptional and that you were able to create wonderful memories exploring the vibrant city of Osaka. Your kind words about the convenience of our second floor are greatly appreciated, as we strive to provide our guests with the utmost comfort and accessibility during their stay.We're delighted to hear that you found our location highly convenient and that it enhanced your overall experience with us. Should your travels bring you back to Osaka in the future, we would be honored to welcome you back to Centara Grand Hotel Osaka for another memorable experience.Regards,The Entire Centara Grand Hotel Osaka Team

10/10 Excellent

Janice

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed our stay here for 2 nights. Convenient to shopping and easy to get around with car. Parking was also great with the hotel.
Stayed 2 nights in Apr 2024
Response from Saranporn Bunfuengfu on Apr 23, 2024
Thank you for staying with Centara Grand Hotel Osaka. We sincerely appreciate your choice to stay with us during your time in Osaka. We hope that your experience with us was nothing short of exceptional and that you were able to create wonderful memories during your stay in our vibrant city. It's fantastic to hear that you found our location convenient for shopping and that our parking facilities met your needs effortlessly.We're thrilled that you enjoyed your two-night stay with us and found our hotel to be convenient for your travels around Osaka. Should your travels bring you back to Osaka, we would be honored to welcome you once again to Centara Grand Hotel Osaka.Regards,The Entire Centara Grand Hotel Osaka Team

10/10 Excellent

Adam

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super modern, great amenities, shower pressure A , very nice rooms, great staff.
Stayed 2 nights in Apr 2024
Response from Saranporn Bunfuengfu on Apr 19, 2024
Thank you for staying with Centara Grand Hotel Osaka. We're delighted to hear that you enjoyed your time with us and that you found our hotel to be super modern with great amenities. Our team takes great pride in providing exceptional service, and your kind words about our staff are truly appreciated. We hope your stay in Osaka was filled with unforgettable experiences and that you were able to create wonderful memories during your time here.Regards,The Entire Centara Grand Hotel Osaka Team

10/10 Excellent

Anand

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent property with great accessibility via metro to areas of interests. Attached to a wonderful large outdoor mall complex worth exploring via the second floor.
Stayed 2 nights in Apr 2024
Response from Saranporn Bunfuengfu on Apr 19, 2024
Thank you for staying with Centara Grand Hotel Osaka. We truly appreciate your decision to choose our hotel for your recent visit to Osaka. We hope that your time here was filled with unforgettable moments and that you were able to create wonderful memories exploring the vibrant city of Osaka. Your kind words about our property's accessibility and the adjacent outdoor mall complex are greatly appreciated. We're delighted to hear that you found our location convenient and enjoyed your exploration of the surrounding areas. Your feedback encourages us to continue providing exceptional experiences for all our guests. We're committed to ensuring that each stay with us is nothing short of memorable. Once again, thank you for choosing Centara Grand Hotel Osaka for your stay. We hope to have the pleasure of welcoming you back in the future. Regards,The Entire Centara Grand Hotel Osaka Team

10/10 Excellent

Breanne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Modern and very clean room. Little bit of a walk to station, but close to lots of shops and restaurants.
Stayed 3 nights in Apr 2024
Response from Saranporn Bunfuengfu on Apr 15, 2024
Thank you for staying with Centara Grand Hotel Osaka. We truly appreciate your choice in accommodations and are delighted to hear that you found our rooms modern and very clean. We understand that convenience is key during your travels, and we apologize for any inconvenience regarding the distance to the station. However, we're glad to know that our location provided easy access to the vibrant array of shops and restaurants in Osaka. We hope your time exploring the city allowed you to create wonderful memories. Should your travels bring you back to Osaka, we would be honored to welcome you once again to Centara Grand Hotel Osaka.Regards,The Entire Centara Grand Hotel Osaka Team

10/10 Excellent

Melanie

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel is clean and new. Comfortable stay with amazing service and breakfast buffet. Walk is a bit far like 15mins from dotonbori.
Stayed 2 nights in Apr 2024
Response from Saranporn Bunfuengfu on Apr 15, 2024
Thank you for staying with Centara Grand Hotel Osaka. We truly appreciate your choice in accommodation during your time in Osaka. We're delighted to hear that you found our hotel clean and new, and that you enjoyed a comfortable stay with amazing service and breakfast buffet. Your feedback is invaluable to us as we continuously strive to exceed our guests' expectations.We hope your time exploring Osaka was filled with wonderful memories and experiences that you'll cherish. Should your travels bring you back to Osaka in the future, we would be honored to host you again and provide you with another exceptional stay. Regards, The Entire Centara Grand Hotel Osaka Team

10/10 Excellent

Andres, Sacramento

Traveled with family and small children, Traveled with family
Truly exceptional and utterly luxurious hotel and restaurants. We felt like famous VIPs the whole time.
Stayed 3 nights in Apr 2024
Response from Saranporn Bunfuengfu on Apr 13, 2024
Thank you for staying with Centara Grand Hotel Osaka. We're thrilled to hear that you found your experience with us truly exceptional and utterly luxurious. We hope your time in Osaka was filled with unforgettable moments and that our hotel and restaurants contributed to making your trip memorable. Should your travels bring you back to Osaka, we would be honored to welcome you once again and create more wonderful memories together. Regards, The Entire Centara Grand Hotel Osaka Team

10/10 Excellent

Yuping

Traveled with family
Liked: Cleanliness, staff & service, amenities
nice convenient location near subway, shopping cenrter and restarants. Hotel is new. Room is clean and nice layout. Bed is clean and comfortable. Breakfast buffet is a plus
Stayed 2 nights in Apr 2024
Response from Saranporn Bunfuengfu on Apr 13, 2024
Thank you for staying with Centara Grand Hotel Osaka. We're delighted to hear that you found our location convenient. We're thrilled to hear that you're pleased with our newly upgraded amenities, pristine accommodations, cozy beds, and the breakfast buffet that we work hard to ensure is a delightful experience for all our guests. We hope your time in Osaka was filled with memorable moments, and we look forward to welcoming you back for another exceptional stay whenever your travels bring you to Osaka. Regards, The Entire Centara Grand Hotel Osaka Team

10/10 Excellent

Crispin

Traveled with partner
Liked: Amenities, property conditions & facilities
Great 5 Star hotel. Everything was well thought out and great. Delicious restaurants and nice rooftop bar. Exceptional views from room. Highly recommend.
Stayed 2 nights in Apr 2024
Response from Saranporn Bunfuengfu on Apr 14, 2024
Thank you for staying with Centara Grand Hotel Osaka. We truly appreciate your kind words and are thrilled to hear that you enjoyed your experience with us. It was our pleasure to host you during your time in Osaka, and we hope that your stay was filled with wonderful memories that you will cherish for years to come. Your feedback about our hotel, restaurants, rooftop bar, and views from your room means the world to us. We strive to provide exceptional service and amenities to all of our guests, and we are delighted that we were able to exceed your expectations. If you ever find yourself in Osaka again, we would be honored to welcome you back to Centara Grand Hotel Osaka. Regards, The Entire Centara Grand Hotel Osaka Team

8/10 Good

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Rooftop restaurants- bad service. Elevators a bit crowded and slow. Otherwise perfect stay
Stayed 5 nights in Apr 2024
Response from Saranporn Bunfuengfu on Apr 14, 2024
Thank you for staying with Centara Grand Hotel Osaka. We sincerely appreciate your recent visit and hope you had a pleasant stay with us. Our team is delighted to know that overall, your experience was enjoyable and that you were able to create wonderful memories during your time in Osaka.We have taken note of your feedback regarding the rooftop restaurant's service and the elevator situation. Please accept our apologies for any inconvenience caused. Rest assured, we are constantly striving to improve our services and facilities to ensure that each guest's experience is nothing short of exceptional.We value your feedback as it helps us identify areas where we can enhance our guest experience. Should your travels bring you back to Osaka, we would love the opportunity to welcome you again and provide you with an even more memorable stay. Regards, The Entire Centara Grand Hotel Osaka Team

10/10 Excellent

Toukata

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, lots of amenities and convenient to metro station and shopping. The views from the room were amazing and we loved everything that it offered. Very friendly staff and they were able to accommodate us with early check-in and storing our luggages after checking out. The breakfast buffet was delicious and easy to grab food without waiting a long time.
Stayed 1 night in Apr 2024
Response from Saranporn Bunfuengfu on Apr 14, 2024
Thank you for staying with Centara Grand Hotel Osaka. We're thrilled to hear that you enjoyed your time with us and that our hotel amenities, convenient location, and breathtaking views contributed to making your stay memorable. It's our goal to ensure every guest has a fantastic experience, from the moment they arrive to the moment they depart. We're especially glad to hear that you found our staff accommodating and friendly, and that you were able to take advantage of our early check-in and luggage storage services. We hope you were able to create wonderful memories during your time exploring Osaka, and we look forward to welcoming you back in the future. Regards, The Entire Centara Grand Hotel Osaka Team

10/10 Excellent

Asitha

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff, facilities and dining services of breakfast, high tea, heavy hors d’oeuvres and alcohol were exceptional at Club Level. Club Level rooms were larger than average Japanese hotels and every possible luxury items included in the room to make your stay memorable. Highly recommended this hotel chain from Thailand and we had great time in their hotels in Thailand.
Stayed 2 nights in Apr 2024
Response from Saranporn Bunfuengfu on Apr 14, 2024
Thank you for staying with Centara Grand Hotel Osaka. We are delighted to hear that you enjoyed your experience with us, especially at our Club Level. It's wonderful to know that you found our staff, facilities, and dining services exceptional, and that you appreciated the spaciousness and luxury of our Club Level rooms. We strive to provide our guests with unforgettable experiences, and we are thrilled to have played a part in making your stay in Osaka memorable. We hope you were able to create many wonderful memories during your time here, and we look forward to welcoming you back in the future. Regards, The Entire Centara Grand Hotel Osaka Team

10/10 Excellent

Baoying

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel’s location is super convenient. It’s only 1 min walk from Namba Parks shopping complex. Staff at the front desk are super nice and helpful. Although the room is small, the interior design is amazing. We got a high floor corner room and the view is stunning. They also provide a crib with soft bedding, bed guards, diaper bin and baby soap during our stay. We love the buffet breakfast. They offer lots variety and even Thai street foods. We also had dinner at the WhiskeyNova restaurant, the food and the views were amazing. The house keeping staffs are very dedicated and professional. We travelled with a toddler so the room is messy. He restored the room for us every day. We will definitely come back to this hotel next time we come back to Osaka.
Stayed 7 nights in Mar 2024
Response from Saranporn Bunfuengfu on Apr 14, 2024
Thank you for staying with Centara Grand Hotel Osaka. We're thrilled to hear that you had such a wonderful experience during your time with us. It's fantastic to know that our convenient location added to the enjoyment of your stay in Osaka. We're delighted that you found our staff to be super nice and helpful, as providing exceptional service is one of our top priorities.We're glad you enjoyed the stunning views from your high floor corner room and that our amenities, including the crib and baby essentials, helped make your stay comfortable. It's great to hear that you loved our buffet breakfast with its wide variety of options, including Thai street foods, and that you had a memorable dining experience at WhiskeyNova restaurant. Our dedicated housekeeping staff takes pride in ensuring that every guest enjoys a clean and comfortable room, especially when traveling with little ones.We sincerely appreciate your kind words and your intention to return to Centara Grand Hotel Osaka in the future. We look forward to welcoming you back and creating even more wonderful memories together. Regards, The Entire Centara Grand Hotel Osaka Team

10/10 Excellent

Wayne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from Saranporn Bunfuengfu on Apr 14, 2024
Thank you for staying with Centara Grand Hotel Osaka. We sincerely appreciate your choice in accommodation during your time in Osaka. We hope that your stay with us was pleasant and that you were able to create wonderful memories exploring the vibrant city of Osaka. Should your travels bring you back to Osaka in the future, we would be honored to welcome you once again at Centara Grand Hotel Osaka. Regards, The Entire Centara Grand Hotel Osaka Team

10/10 Excellent

Grace

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Saranporn Bunfuengfu on Apr 14, 2024
Thank you for staying with Centara Grand Hotel Osaka. We sincerely appreciate your choice in accommodation during your time in Osaka. We hope that your stay with us was pleasant and that you were able to create wonderful memories exploring the vibrant city of Osaka. Should your travels bring you back to Osaka in the future, we would be honored to welcome you once again at Centara Grand Hotel Osaka. Regards, The Entire Centara Grand Hotel Osaka Team

10/10 Excellent

Stephanie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I literally can't believe we were able to book this hotel at such a great price! It felt like a Four Seasons! The fact that they have a gym was amazing! The room was spacious and this hotel was the top ones out of the 10 that we stayed in! Highly recommend
Stayed 3 nights in Apr 2024
Response from Saranporn Bunfuengfu on Apr 14, 2024
Thank you for staying with Centara Grand Hotel Osaka. We're delighted to hear that you had such a wonderful experience during your time with us. It's fantastic to know that you found our hotel to be a great value and that it exceeded your expectations. Our team works diligently to provide exceptional service and amenities to ensure that every guest feels pampered and satisfied throughout their stay. We hope your time in Osaka was filled with unforgettable memories, and we look forward to welcoming you back for another exceptional stay in the future. Regards, The Entire Centara Grand Hotel Osaka Team

10/10 Excellent

Boo, Seattle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service and very friendly staff.
Stayed 3 nights in Apr 2024
Response from Saranporn Bunfuengfu on Apr 14, 2024
Thank you for staying with Centara Grand Hotel Osaka. We truly appreciate your choice to stay with us during your time in Osaka. We hope your experience was nothing short of excellent and that you were able to create wonderful memories exploring the vibrant city and its attractions. Your kind words about our service and staff mean a great deal to us. We strive to provide exceptional hospitality, and it's incredibly rewarding to know that we succeeded in making your stay enjoyable. We're delighted to hear that you found our service excellent and our staff friendly. Providing a welcoming and accommodating atmosphere is a top priority for us, and it's heartening to know that our efforts were appreciated. Your feedback motivates us to continue delivering outstanding experiences to all our guests. Should your travels bring you back to Osaka, we would be honored to host you once again at Centara Grand Hotel Osaka. Regards,The Entire Centara Grand Hotel Osaka Team

10/10 Excellent

Ketrasa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Saranporn Bunfuengfu on Apr 14, 2024
Thank you for staying with Centara Grand Hotel Osaka. We sincerely appreciate your choice in accommodation during your time in Osaka. We hope that your stay with us was pleasant and that you were able to create wonderful memories exploring the vibrant city of Osaka. Should your travels bring you back to Osaka in the future, we would be honored to welcome you once again at Centara Grand Hotel Osaka. Regards, The Entire Centara Grand Hotel Osaka Team

10/10 Excellent

Luz

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great nearly new hotel, amazing view. Great location
Stayed 2 nights in Apr 2024
Response from Saranporn Bunfuengfu on Apr 14, 2024
Thank you for staying with Centara Grand Hotel Osaka. We truly appreciate your decision to choose our hotel for your recent visit to Osaka. We hope your stay with us was nothing short of exceptional and that you were able to create wonderful memories during your time in this vibrant city. It's delightful to hear that you enjoyed the stunning view and found our location convenient.We're grateful for your kind words about our hotel and the experience we provided. Your feedback motivates us to continue delivering exceptional service and maintaining the high standards that we're known for. Should your travels bring you back to Osaka in the future, we would be honored to host you again at Centara Grand Hotel Osaka.Regards,The Entire Centara Grand Hotel Osaka Team

10/10 Excellent

Vauravee

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, new, wonderful property.
Stayed 3 nights in Mar 2024
Response from Saranporn Bunfuengfu on Apr 14, 2024
Thank you for staying with Centara Grand Hotel Osaka. We sincerely appreciate your choice in accommodation during your time in Osaka. We hope that your stay with us was pleasant and that you were able to create wonderful memories exploring the vibrant city of Osaka. Should your travels bring you back to Osaka in the future, we would be honored to welcome you once again at Centara Grand Hotel Osaka. Regards, The Entire Centara Grand Hotel Osaka Team

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property with amazing service.
Stayed 3 nights in Mar 2024
Response from Saranporn Bunfuengfu on Apr 14, 2024
Thank you for staying with Centara Grand Hotel Osaka. We sincerely appreciate your choice in accommodation during your time in Osaka. We hope that your stay with us was pleasant and that you were able to create wonderful memories exploring the vibrant city of Osaka. Should your travels bring you back to Osaka in the future, we would be honored to welcome you once again at Centara Grand Hotel Osaka. Regards, The Entire Centara Grand Hotel Osaka Team

10/10 Excellent

SVETLANA, Chicago

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful new hotel in a great area. Wonderful breakfast.
Stayed 1 night in Mar 2024
Response from Saranporn Bunfuengfu on Apr 14, 2024
Thank you for staying with Centara Grand Hotel Osaka. We sincerely appreciate your choice to spend your time with us during your visit to Osaka. It's fantastic to hear that you found our hotel beautiful and enjoyed our prime location. We strive to provide our guests with top-notch experiences, and knowing that you found our breakfast wonderful warms our hearts.We hope your stay in Osaka was filled with unforgettable moments and that you were able to explore the vibrant culture and attractions our city has to offer.Thank you once again for choosing Centara Grand Hotel Osaka. We hope to have the pleasure of welcoming you back in the future. Regards, The Entire Centara Grand Hotel Osaka Team

10/10 Excellent

MARSHA LOURDES, CARSON

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoy our stay. Will come back again.
Stayed 3 nights in Apr 2024
Response from Saranporn Bunfuengfu on Apr 14, 2024
Thank you for staying with Centara Grand Hotel Osaka. We truly appreciate your choice in accommodation during your time in Osaka. We hope your stay with us was nothing short of excellent and that you were able to create wonderful memories exploring the vibrant city of Osaka. Our team strives to provide exceptional service and comfort to all our guests, and we're delighted to hear that you enjoyed your time with us.We're thrilled to know that you enjoyed your stay and that you're considering returning in the future. It's our goal to ensure that each guest has a memorable and enjoyable experience, and your positive feedback motivates us to continue delivering outstanding hospitality. Once again, thank you for choosing Centara Grand Hotel Osaka for your stay. We look forward to welcoming you back whenever your travels bring you to Osaka. Regards, The Entire Centara Grand Hotel Osaka Team

10/10 Excellent

Katelyn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed in this hotel for 4 nights and it was wonderful! Rooms are large for Japan, and very clean. The area is what stands out the most, everything is walkable.. we barely took the subway anywhere! Would definitely recommend to anyone looking for a nice hotel in a great area
Stayed 4 nights in Apr 2024
Response from Saranporn Bunfuengfu on Apr 6, 2024
Thank you for staying with Centara Grand Hotel Osaka. We're delighted to hear that you enjoyed your 4-night stay with us and that our spacious and clean rooms met your expectations. Osaka is indeed a fantastic city to explore, and we're thrilled that our convenient location allowed you to experience its vibrant atmosphere. We hope your time here allowed you to create wonderful memories, whether it was exploring the nearby attractions, indulging in the local cuisine, or simply soaking in the unique charm of Osaka. Your recommendation means a lot to us, and we look forward to welcoming you back for another memorable stay in the future. Regards, The Entire Centara Grand Hotel Osaka Team

8/10 Good

Harold

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
New hotel, so taxis had difficulty locating.
Stayed 2 nights in Mar 2024
Response from Saranporn Bunfuengfu on Apr 3, 2024
Thank you for staying with Centara Grand Hotel Osaka. We genuinely appreciate your choice to stay with us during your time in Osaka. We hope that your experience with us was nothing short of exceptional and that you were able to create wonderful memories exploring the vibrant city of Osaka. Your feedback is invaluable to us as we strive to improve our services continuously.We apologize for any inconvenience you may have experienced with taxi services locating our new hotel. We are working diligently to address this issue and ensure smoother transitions for our guests in the future. Your feedback helps us identify areas for improvement, and we thank you for bringing it to our attention.Once again, thank you for choosing Centara Grand Hotel Osaka for your accommodation needs. We hope to have the pleasure of welcoming you back soon for another memorable stay. Regards, The Entire Centara Grand Hotel Osaka Team

8/10 Good

Patrick Man Kit, Greenbrae

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice overall. Need to improve food service. Variety and quality.
Stayed 3 nights in Mar 2024
Response from Saranporn Bunfuengfu on Apr 3, 2024
Thank you for staying with Centara Grand Hotel Osaka. We sincerely appreciate your choice to spend your time with us during your visit to Osaka. We hope your stay was filled with memorable experiences exploring the vibrant city and enjoying our hospitality. Your feedback is invaluable to us, and we will certainly take your comments about our food service into consideration as we strive to continually improve and enhance the overall guest experience. We trust that despite any shortcomings, your time here was enjoyable, and we look forward to welcoming you back for another delightful stay in the future. Regards, The Entire Centara Grand Hotel Osaka Team

10/10 Excellent

Lam man

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best hotels that we’ve been at. staffs are so friendly and helpful, location is great, close to train stations and connected with major malls. Especially the young gentleman at 1st floor helping us with taxi service and helped with our luggage’s. We would love to be back at Osaka in the near future and definitely will stay with Centara Grand Hotel and highly recommended this hotel for business or leisure travel.
Stayed 3 nights in Mar 2024
Response from Saranporn Bunfuengfu on Mar 31, 2024
Thank you for staying with Centara Grand Hotel Osaka. We greatly appreciate your kind words and are delighted to hear that your experience with us was memorable. It's heartening to know that you found our staff friendly and helpful, and that our convenient location made exploring Osaka easy for you. We're especially glad to hear about the positive encounter you had with our team member on the first floor. Creating wonderful memories for our guests is what we strive for, and we're thrilled to have been a part of your Osaka adventure. We look forward to welcoming you back in the near future and providing you with another exceptional stay. Regards, The Entire Centara Grand Hotel Osaka Team

10/10 Excellent

Cynthia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Location is very ideal, walking distance to Dotonburi and other shopping centres. Room was clean and conducive.
Stayed 4 nights in Mar 2024
Response from Saranporn Bunfuengfu on Mar 31, 2024
Thank you for staying with Centara Grand Hotel Osaka. We sincerely appreciate your choice in accommodations during your time in Osaka. We hope that your stay with us was comfortable and enjoyable, and that you were able to create wonderful memories exploring the vibrant city of Osaka. Our team strives to provide exceptional service and ensure that every guest has a memorable experience, and we're delighted to have had the opportunity to host you.Once again, thank you for choosing Centara Grand Hotel Osaka for your stay. We hope to have the pleasure of welcoming you back in the future. Regards, The Entire Centara Grand Hotel Osaka Team

8/10 Good

Rachel

Traveled with partner
Liked: Property conditions & facilities
I liked the bathtub, the bed was comfortable, the room was a good size and it was a convenient location. I’d warn guests not to leave their belongings on the floor, as a bag of our treats and souvenirs was thrown away and we were offered a muffin as consolation. Given that it’s a nice hotel, I would have expected it to be handled better. Also, we were on the 7th floor and you can hear the trains go by as the hotel is right above a train track.
Stayed 3 nights in Mar 2024
Response from Saranporn Bunfuengfu on Mar 31, 2024
Thank you for staying with Centara Grand Hotel Osaka. We sincerely appreciate your choice to stay with us during your time in Osaka. We hope your stay was filled with unforgettable experiences and that you were able to create wonderful memories in our vibrant city.We're delighted to hear that you enjoyed the amenities in your room, including the comfortable bed and spacious bathtub. It's our aim to provide a relaxing and enjoyable environment for all our guests. Your feedback regarding the inconvenience you experienced with your belongings and the noise from the nearby train track is valuable to us, and we apologize for any inconvenience caused. Rest assured, we'll take steps to address these concerns and improve our services to ensure a better experience for our future guests.Once again, thank you for choosing Centara Grand Hotel Osaka. We hope to have the pleasure of welcoming you back in the future and providing you with an even more exceptional stay. Regards, The Entire Centara Grand Hotel Osaka Team

4/10 Poor

Kelvin

Traveled with family and small children
Liked: Cleanliness
Disliked: Property conditions & facilities
Pre-arrival experience is terrible, e.g. no reply from email request.
Stayed 1 night in Mar 2024
Response from Saranporn Bunfuengfu on Mar 31, 2024
Thank you for staying with Centara Grand Hotel Osaka. We greatly appreciate your decision to choose our hotel for your accommodation needs in Osaka. We sincerely hope that your time with us was filled with comfort, convenience, and enjoyable experiences that contributed to wonderful memories of your stay in our vibrant city.We regret to hear about your pre-arrival experience and the inconvenience caused by the lack of response to your email request. Please accept our sincerest apologies for any frustration this may have caused. We value your feedback and will address this issue internally to ensure that such lapses do not occur in the future. Despite this, we hope that the rest of your stay met or exceeded your expectations, and that you were able to explore and enjoy the attractions of Osaka to the fullest.Once again, thank you for choosing Centara Grand Hotel Osaka. It was a pleasure to have you as our guest, and we hope to have the opportunity to welcome you back in the future for a seamless and memorable stay. Regards, The Entire Centara Grand Hotel Osaka Team

10/10 Excellent

enna

Traveled with partner
Liked: Cleanliness, staff & service
Easy walk to Dontoburi. Good restaurants around.
Stayed 2 nights in Mar 2024
Response from Saranporn Bunfuengfu on Mar 31, 2024
Thank you for staying with Centara Grand Hotel Osaka. We sincerely appreciate your choice in accommodations during your time in Osaka. We hope that your stay with us was comfortable and enjoyable, and that you were able to create wonderful memories exploring the vibrant city of Osaka. Our team strives to provide exceptional service and ensure that every guest has a memorable experience, and we're delighted to have had the opportunity to host you.Once again, thank you for choosing Centara Grand Hotel Osaka for your stay. We hope to have the pleasure of welcoming you back in the future. Regards, The Entire Centara Grand Hotel Osaka Team

10/10 Excellent

Darrell, Houston

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic hotel with top-notch service.
Stayed 1 night in Mar 2024
Response from Saranporn Bunfuengfu on Mar 27, 2024
Thank you for staying with Centara Grand Hotel Osaka. We greatly appreciate your decision to choose our hotel for your visit to Osaka. It was our pleasure to have you as our guest, and we hope that your time here was filled with wonderful memories and experiences exploring the vibrant city of Osaka. Your kind words about our hotel and service are truly appreciated.We are thrilled to hear that you found our hotel fantastic with top-notch service. Providing exceptional service and ensuring our guests have a memorable stay is always our top priority. Your feedback motivates us to continue delivering the highest standards of hospitality to all our guests. Should your travels bring you back to Osaka, we would be delighted to welcome you again at Centara Grand Hotel Osaka.Regards,The Entire Centara Grand Hotel Osaka Team

10/10 Excellent

Aradhana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is so convenient! You are connected to the Namba Park Mall so it’s pretty convenient to get a lot of eating options as well as shopping options. The Thai restaurant in the hotel is pretty nice, and the view from the bar is spectacular! Hope this helps :)
Stayed 3 nights in Mar 2024
Response from Saranporn Bunfuengfu on Mar 25, 2024
Thank you for staying with Centara Grand Hotel Osaka. We truly appreciate your choice in accommodations and are delighted to hear that you found our location convenient. It's wonderful to know that you enjoyed your dining experience at our Thai restaurant and were captivated by the spectacular view from our bar. We hope your time in Osaka was filled with unforgettable moments, and we look forward to welcoming you back for another exceptional stay in the future. Regards, The Entire Centara Grand Hotel Osaka Team

10/10 Excellent

Anna Genica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Saranporn Bunfuengfu on Mar 25, 2024
Thank you for staying with Centara Grand Hotel Osaka. We truly appreciate your choice in accommodations during your time in Osaka. It was a pleasure to host you, and we hope that your stay with us was comfortable and enjoyable. Our team strives to provide top-notch service and create memorable experiences for all our guests, and we trust that you were able to make wonderful memories during your time in the vibrant city of Osaka.Should your travels bring you back to Osaka, we would be honored to welcome you once again to Centara Grand Hotel Osaka. Regards,The Entire Centara Grand Hotel Osaka Team