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"The hotel delivers what you pay for — expect nothing else. Nevertheless, it could be better, a lot better. Also, the staff, for the most part, were great, but there were a few who were not. I did not enjoy my stay at all. Especially with so many options around, I would have happily chosen another one."

"The JAL hotel is wonderfully located in Nagano city, only a few blocks walk to the train station. A full and large Breakfast is available everyday on the top floor for amazing views of the surrounding mountains. Rooms are quite spacious. There are many restaurants in the nearby area to choose from every night. Nagano is a wonderful city to visit in Japan as it’s much less crowded than places like Tokyo or Osaka. The direct bus to the snow monkeys from the station was a tremendous experience, as you get to see the snow monkeys in their own environment."

"Great hotel in central location and lovely onsen. "

"Lovely and convenient place to stay. Large rooms, wonderful room amenities and comfortable bed. Staff was friendly and helpful! "

"Good breakfast, friendly staff, clean room"

"Had a really nice stay at this hotel. Very close to the JR station - has in fact a walk way connected. Just right next to a Don Quijote store. Has Lawson at the ground floor. Close to restos and malls. Staff are very nice and helpful. Would definitely love to stay here again if we get back to Nagano."

"First, the pictures on expedia or even the hotels website did not do this place justice. This is a gorgeous hotel with lots to do and see. We were checked in by "Lucky" who spoke really great english. He spent about an hour with us checking us in, walking us to our rooms, showing us everything in our rooms and helping with luggage. Both the dinner and breakfast were buffet with lots of options. I think we were the only foreigners there but they did not treat us any different. The shuttle down to the town square is very convenient. We did not use the hot springs but we did use the open air bath in our room which was amazing. The beds were reasonable comfortable. Enjoyed the plethora of amenities and open space in the room. "

" Nice breakfast for a budget hotel within walking distance to the railway station "

"Excellent central hotel in Nagano, very close to the station (around 5 min walk). We checked in late after the Shinkansen from Tokyo and the process was quick and efficient. The breakfast was good and twinned with Wendy’s so there was the option of a burger as well. Clean and tidy hotel. "