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"Staff not cooperative"

"The view on the top floor is great."

"Very nice , everything was well kept and looked very nice."

"Hawthorne Hotel was warm and welcoming! We loved the atmosphere and strongly enjoyed all the amenities. We really enjoyed Sophie at the front desk for being a great person! We also enjoyed Matt the server who works The Tavern and Hawthorne restaurant! Excellent team members."

"Counter staff was less that helpful or friendly"

"The Rockport Inn offers a clean, fun, and convenient stay. It's set in a beautiful location."

"Very nice all the way around. Beautiful room and our king size bed was very comfortable as were the pillows, All of the staff we dealt with were friendly and helpful."

"Everything was really good! The staff were super nice and helpful. The room and lobby was very nice and clean. The only things was the mini fridge was really small, I want to say half the size of a regular mini fridge. We were on the first floor, I am not sure if the fridge sizes changes depending on the room. Also the hotel is right off a highway. You do not hear any traffic at night or anything, but to leave the parking lot you have to merge onto a highway right away. The highway was always packed so depending where we were going sometimes it was hard to merge onto and then over two lanes. Other than these two things we really enjoyed our stay, everything was nice and the staff was lovely!"

"Clean room, breakfast was made to order and don’t miss out on the New England coffee Witch’s Mix blend! With available parking at the hotel we walked to the museums, restaurants and other attractions as Salem is very walkable. Great long weekend destination."