Find hotels near Square One Mall, Boston from ￥16,668

"The shuttle service they offer is was unreliable getting picked up from the airport (45-50 minute wait) and then upon getting to the hotel we were cut off mid check in by some lady who clearly was distressed and seemed to be on something, yelling profanities and stomping around the lobby saying she lost her phone. She was not a guest there but was in communication with the staff, and we ran into her multiple times throughout our stay. Very unprofessional in my opinion. After we finally were able to check in (they told us the day before early check in would be available, when we arrived it wasn’t and we had to wait even longer after waiting for the shuttle for 45-50 minutes in the cold) we had some difficulties because the room was incorrect and we had to go get the key sorted, which then turned out to be the key to a room that wasn’t even clean so we had to go back down to the lobby a third time to get it fixed. We were left stranded at the train station for almost an hour on Saturday night waiting for the shuttle to get us (we didn’t get pick up till almost MIDNIGHT, and we watched them drive right by after calling to request) and then in the morning we were supposed to have a shuttle back to the airport at 4AM for our 530 flight. The driver walked by without saying anything to us and wasn’t leaving on time so we ended up getting an Uber last minute to get us there on time. Overall it was just a lot of inconsistencies and not something I want to deal with in the future."

"Staff was helpful, clean room convenient to the airport"

"Breakfast is good , shuttle is good, clean but could be little bit cheaper "

"Very nice, conveniently located, restaurant breakfast, lunch, dinner, Starbucks, pool, gym, great parking. 24 hour front desk. Large. Comfortable lobby. Business center."

"The hotel did not disclose that there was a 24-hour jackhammer and construction outside the hotel, and that guests would be unable to sleep. I want a full refund."

"Yes"

"Clean room, unfortunately the TV didn’t work"

"The restaurant was closed due to renovations, and we had to pay an extra $150.00 to leave our car for a week, and I thought we had the sleep park and fly package. Room was excellent, and staff were excellent as well."

"The room was clean with a very limited amenities such as soap or towels, the staff was careless, at the check in the guy made me wait because he was on personal phone call on his cell phone, this property should remove “breakfast included” because there was no breakfast except for a coffee machine that had no coffee with couple muffins thrown on the counter and that’s it"