Search Holiday Park Resorts in North Pole

" Subject: Formal Complaint Regarding Unprepared Room and Poor Check‑In Experience – May 14, 2026 Dear Management, I am writing to formally express my deep dissatisfaction with the experience I had upon checking into your hotel on May 14, 2026. My reservation was made months in advance, in February, and my confirmed check‑in time was 3:00 PM. Despite this, I arrived at 11:30 PM—over eight hours past the guaranteed check‑in time—only to find that my room was still not ready. After nearly 24 hours of travel from New York to Alaska, including two connecting flights, I was exhausted and simply expected a smooth check‑in process. Instead, I was sent to a room that was still in the process of being cleaned. I then had to return to the lobby and wait again for another room assignment. At no point did anyone provide an explanation for why my room was not prepared, nor was there any acknowledgment of the inconvenience this caused. This experience was both unprofessional and unacceptable. A room reserved months in advance should be ready by the guaranteed check‑in time, especially for a late‑night arrival. The lack of communication and the unnecessary back‑and‑forth added stress to an already long and tiring day. I am requesting appropriate compensation for this inconvenience, whether in the form of a refund, a rate adjustment."

"The property location by the river is the best!! So beautiful and relax!! We loved it"

"Nooe"

"Rooms are small, but relatively inexpensive. For some that only use hotel rooms for sleeping (as I do), it was great!"

"Everything needed was in the unit. It was very clean and comfortable."

"Room was clean and breakfast was very good. "

"Very nice place to stay"

"It’s an okay place to stay. I like the bathroom sink, which is huge and great for bathing in. What I hate the most was the bedsheets. They were not cleaned at all. In fact, the comforter had dirty bleach on it. I got a cough from sleeping with it. However, they have a great parking spot and friendly staff. Oh, also, it was cold in my room sometimes but the heater they put in the room didn’t work. It’s broken."

"The rooms were hot, air conditioning did not work. Key did not work on door, two different key sets. They moved us to another room. We are traveling with a group of 14. All rooms were hot. It is unfortunate that the property was not in great working order at the beginning of the season. They had plenty of time to make things right before they opened."