Nike Missile Site SF-88

great place to visit, clean, comfortable, and in a great location

I can not recommend the Stanford Hotel, even though the location is wonderful. The hotel itself is clean and very nice, but the services were not. I rented 4 rooms there for my family to stay in San Francisco for my son's wedding. The valet service was a disaster. The first night the valet lost my son's car and took over 1 1/2 hours to find it, causing he, his wife, and 2 year old son to miss half of that evening's event. My other son had similar problems with the valet service. He called from their room a half hour before coming down, only to find that when they did come down, they weren't even in the queue. It took them over an hour to get their car, causing them to have to RUN to make the ceremony itself. Both sons needed their carseats, so they could not simply grab a rideshare. The hotel charges a steep daily parking fee, so it's fair to expect some level of service. They were told that the hotel garage is about 5 blocks away and they only had one valet retrieving, even on a very busy Saturday morning. My other comment concerns the management. My son and his fiancee delivered a Welcome Gift to be left in my husband's and my room when we arrived on Friday afternoon. We never received it. When my son called on Monday, they were told that it was still sitting on the manager's desk! There were 4 wedding parties at the hotel last weekend, and I sincerely hope that they had better luck.

Poor service on check in, check out and enquiries. I stood in the queue to check out while 3 other customers were served. Check in experience was similar. Two staff then stood, chatted and ignored me. The air con in the room is noisy but is cold, which was appreciated. Well located and comfortable rooms.