Find Family Hotels in Niagara Wine Region

"The building had a hot water issue while we stayed. The hot water was shut off for the whole building for half the day, and when it came back on the water was a deep dark red color from rust, and it took 2 hours of running the water for it to return to clear. Completely ruined our evening as we couldn't shower or have a bath to get ready for our dinner reservation. The maintenance people we talked to said it happens every month, so they clearly know it is an issue and do nothing to address it. This affected the whole north tower. We complained at checkout and they gave us $75 back, which is way too little for the inconvenience this caused at such a high end hotel. Will never be going back here again."

"Hotel is a bit dated, but we had a great time and the staff was extremely helpful and friendly! Overall would recommend for, the waterpark is geared to younger children (not teens). "

"The room i had was clean no bugs the jet tub was great and water was hot. The pool and hot tub were good hot tub could have been a bit warmer and some of the jets didnt work but. The staff were amazing and answered all my questions. "

"Was given the wrong room. When I complained they said that room isn't an available option anymore due to renovations. That should have been clearly noted on the booking site since this was a deciding factor in what hotel I chose. "

"Room was perfect , laundry service and bar was Not applicable."

"Everything was good. Older hotel but renovated and modern. Staff were all helpful and nice! Has Starbucks and milestones inside. Quick 5-8 min uber ride to Clifton Hill. Hallway overlooks falls. Showers were updated. Beds were insanely comfortable. The blackout curtains in our room were damaged so they were visibly allowing light in in the damaged area and looked junky on one side due to the damage but other than that everything seemed great. Parking was $50/day. Enjoyed the stay overall. "

"Absolutely great service! Comfortable and clean rooms! Amazing view! Pool was fun! Would recommend! "

"Great location! Stayed here the last three years for our March break trip. Clean rooms, hotel restaurant was a great dinner spot. "

"The rooms were clean ,the elevators were the challenge as it took a LONG time for every trip due to the crowd in March break ."