All staff was nice but one of the lady’s at the checkout. They also close the terrace on our last night stay and we were not able to take pictures on skywalk. This was the only reason I book this hotel.
Comment from Hotel Management
Apr 14, 2020 by Online Reputation Manager, Hotel Management
Many thanks for your review and for highlighting the service provided by our staff.
On Saturday; 14th of March, the state of alarm was decreed by Spain´s Goverment which ment we have been forced to take extraordinary measures. These actions include, among other measures: limiting people’s free movement, either on the streets or in the common areas of our hotels; prohibit the use of swimming pools and leisure areas; and establish defined hours for restaurants.
We have tried to offer detailed information to all our guests, both individually and by placing elements in common areas. We understand that this entire situation affects your experience, but we hope that you can understand that these extraordinary measures are intended to safeguard the health and safety of our guests and employees; and also to guaranty compliance with the law.
We take note of your comments and hope you allow us the chance to share a more positive experience with you soon.
With our best wishes we remain,
Hotel Riu Plaza España
Online Reputation Manager