We’ve stayed in many rental condos/houses, and this is the first negative review I’ve ever had to write. Location was great, just outside Moab with nice views. We arrived in the evening and unfortunately the electronic front door lock would not lock the property. We called the property company (Vacasa) and after 2 long calls they were unable to resolve remotely and were not prepared/able to send their maintenance people or an emergency 24 hour locksmith to repair. In addition, Vacasa were not able to provide us with the correct code to unlock the external lockbox which had a key inside. That would have enabled us to lock the door from the outside and at least come in via the garage with the property secure.
Also, there were 2 unsafe mousetraps in the condo. Likely meaning there was a rodent problem as well. We told Vacasa about both of those too and asked they remove them (they said the owners must have put them there without Vacasa’s knowledge). So, we had to sleep with the front door unlocked and also leave the next morning to have our day out with our belongings inside and the door unlocked, as Vacasa were unable to send someone before 10am. When they came they fixed the lock, but only removed one of the 2 mousetraps they had been told about!!
Finally, the condo was very tight for space in the kitchen, master bathroom and living areas. Too small for the sleeping capacity of the rental.
Vacasa say they will refund the housekeeping fee given the safety issues of the lock, key and mousetraps. Would rather have a safe and hassle free stay, and also doesn’t really go far enough. There’s a minimum level of what you expect in a rental property and unfortunately this failed to achieve that level