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The family friendly atmosphere is wonderful. My kids didn't want to leave. The rooms were clean and comfortable. The breakfast was delicious and huge. Dinner was yummy too. Portion sizes are big. We can't wait to come stay again. Nao San is a great hostess.

A 5 star experience in a wonderful wooded area of the city. Striking design and great ambience combined with top level amenities, excellent food and friendly staff make the stay at this hotel an experience that I will always remember. Get ready to be spoiled when staying at this hotel! Part of the amenities also includes plenty of parking and a free shuttle service to the train station.

The area, and the Lodge itself, are relaxing in a natural setting. Just like Upstate New York. Hike, ski or read a book on the balcony.

We had a wonderful time staying at the hotel. Hotel provided excellent breakfast, lunch and dinner, free welcome drink. The hot bath was wonderful with views of the river and forest. The room was beautifully decorated. We will definitely want to come back again next year!

I wanted to use the laundry. Coin Laundry is 20 minutes walk from the hotel.

Private retreat nestled in the woods of Karuizawa! Wonderful host - very friendly and attentive. Our visit in June was right before their hydrangeas blossomed….i can imagine it would have been even more magical!

Great spot. Highly recommend

A beautiful little inn that has two private Sento (baths) and jazz music playing throughout the day. The rooms were clean and quiet. I had a Japanese style room with a futon but Western rooms with beds are also available. Breakfast changed from Western style to Japanese each day; maybe you can request a specific meal type. The Keith Haring museum is just across the street and there were a few onsen and restaurants a short drive away.

Unbelievable service, excellent rooms. Everything was the utmost highest level in all facets.