「The property was listed as pet friendly on Expedia, which was the primary reason I booked it. Pets not allowed. Expedia contacted the property manager regarding the discrepancy, and despite my providing screenshots clearly showing the property advertised as pet friendly, the refund request was denied.
This was extremely disappointing customer service, especially given that this was a mid-week, off-season reservation with very low likelihood that the room would have otherwise been occupied. At a...
「The property was listed as pet friendly on Expedia, which was the primary reason I booked it. Pets not allowed. Expedia contacted the property manager regarding the discrepancy, and despite my providing screenshots clearly showing the property advertised as pet friendly, the refund request was denied.
This was extremely disappointing customer service, especially given that this was a mid-week, off-season reservation with very low likelihood that the room would have otherwise been occupied. At a...
Alina