2/10 (非常に不満)
Lisa
小さなお子様連れの家族旅行
2025 年 7 月 15 日
気になった点 : 清潔度、施設のコンディションと設備
The room that we booked (for our family of 5) was not available. We were offered 2 joined room. Pushed all of our stuff down, there was no door between rooms. Back to the desk. Ended up squeezing 3, 9 year old kids and 2 adults in a queen with pull out which meant horrible sleep and zero space. Offered our room for night two which meant more wasted time on our trip packing everything, moving rooms. We were initially told we would be reimbursed entire stay. Bad communication. Told when we were leaving from front desk, price was adjusted first night to smaller room price. Then told 1st night was comped. Couldn't talk to the manager, she was in the building, but "is sick". Have not seen reimbursement yet. Hotel was not very clean and smelled of cat urine.
Lisa
2025 年 7 月に 2 泊滞在