Merchant City

Staff did their best to make a bad situation, tolerable. As noted by the hotel, they are surrounded by construction that is noisy and messy. Parking is nearby but you have to drag your luggage to the hotel. We had dinner in the restaurant and service was good as was the food.

Location would have been ok but the whole area is under construction with no place to drop off bags or park. They directed us to use two different shared lots over 15 min walk away- 25 min if you’re dragging luggage and family with you. And only stairs up in to the hotel, again with kids and luggage it was a mess. Check it was still 3 hours away so we left of bags in the lobby and they said they would put them in our rooms for us. We returned 4 hours later and they were still in the lobby. Our rooms air conditioner was out and didn’t work the whole night. They gave us fans and we left the windows open but the hotel is above a ton of bars and people drinking and parties all night, it was so noisy. And after the parting was over the bars spent two hours after throwing away bottles. I have never had such a miserable hot loud night. We sent an email to the hotel management went we first got into the room about the temperature and never heard back. The guy working at the lobby desk was nice and there was nothing he could do. And the room was laid out nice and was clean.

Comfortable, clean rooms; friendly, professional staff; convenient location; reasonable rates. Would stay again.